Dynamics 365 licensing is changing. Microsoft Learn content may reflect either the updated branding or earlier branding during our period of transition. For more information about these licensing changes, see Dynamics 365 Licensing Update.
This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 Customer Service.
- Have a trial subscription to Dynamics 365 for Customer Engagement
- Basic understanding of how to navigate the Dynamics 365 application
- Working knowledge of the core records available