Working with Connected Field Service for Dynamics 365 and Azure IoT

Intermediate
Business User
Functional Consultant
Dynamics 365
Field Service
Azure
IoT Central
Customer Engagement

This learning path introduces you to connected Field Service and Azure IoT. Included in this learning path is identifying exceptions, register and manage devices, remotely monitor and service equipment, and using IoT central with connected Field Service.

Prerequisites:

  • Guidance for configuring the following environments for this learning path starts in the first module.
  • Microsoft Dynamics 365 instance with Microsoft Dynamics 365 Field Service deployed
  • Connected Field Service deployed
  • Azure IoT Hub setup and deployed
  • MXChip IoT DevKit to complete the lab exercise in Identify Exceptions with Connected Field Service module

Modules in this learning path

Get started with Connected Field Service for Dynamics 365 and Azure IoT

This module gets you started with Connected Field Service and Azure IoT

Remotely Monitor and Service Customer Equipment with Connected Field Service for Dynamics 365 and Azure IoT

This module will focus on the end-to-end process of remotely monitoring IoT enabled devices using the Connected Field Service solution including device registration, working with alerts, and designing processes to take specific actions.

Register and Manage Customer Devices with Connected Field Service for Dynamics 365 and Azure IoT

This module will focus on IoT Device registration and monitoring using the Connected Field Service solution including device registration (physical and non-physical), working with device twins, and streamlining device management and interactions.

Using IoT Central with Connected Field Service for Dynamics 365

This module focuses on using IoT Central with Connected Field Service add-on for Dynamics 365 for Field Service. The module walks you through building an IoT Central application and escalating the alerts into Dynamics 365.

Identify Exceptions with Connected Field Service for Dynamics 365 and Azure IoT

This module will focus on the proactive detection of anomalies in the IoT device telemetry. Additionally, this module will cover the customization of the Connected Field Service components to handle different telemetry from the device and options for storing detail data for future analysis.