Troubleshooting known issues
We’re continually improving Microsoft Learn. But if you have a issue, one of these troubleshooting steps might help.
|Common issue or error message||Recommended quick fix|
|"MSA account requires additional verification steps."||The Microsoft account that you use to sign into Microsoft Docs may need verification if you haven’t used that account for a while, or if your account requires email or phone verification. You will need to resolve your account login issue through https://support.microsoft.com to use it on Microsoft Docs.|
|"You have used all of your sandboxes for today."||You can activate up to 4 sandbox environments per day. Once you have used all your sandboxes for the day, you'll need to wait 24 hours before you can activate additional sandboxes.|
|"An unexpected error occurred" or "Hmm, something went wrong."||These errors appear when you're activating the sandbox. Select the Retry activating sandbox button, or log out and log back into your user before trying again.|
|"Invitation redemption failed."||Navigate back to the unit page and accept the invitation again.|
|Unable to start the Cloud Shell||You need to have third-party cookies enabled in your browser. Use the following steps for your browser to enable them.
Edge - go to Settings > Privacy and Security > Cookies > Don't block cookies
Internet Explorer - go to Internet Options > Privacy > Advanced > Accept Third-party Cookies
Firefox - go to Tools > Options > Privacy > Accept Third-party Cookies
Chrome - go to Settings > Privacy and security > Content Setting > Cookies, and turn off "Block third-party cookies."
|"You're signed into the cloud shell with an account that's different from your docs account."||Select Sign out below the error message. If that still doesn't fix the issue, try clearing your browser’s cache/cookies, or log in with an incognito window.|
|"Cloud Shell exceeds the active user quota."||The Cloud Shells that we have available are currently all in use. Try refreshing the page, or returning 20 minutes later.|
|“AuthorizationFailed”, “does not have authorization to perform action”, or “resource group not found”||Try the steps again by signing in through a new, private browser window. If that still doesn't fix the issue, try clearing your browser’s cache/cookies, or log in with an incognito window.|
|"Storage creation failed."||If that still doesn't fix the issue, try clearing your browser’s cache/cookies, or log in with an incognito window.|
|"You're unable to provision Azure resources."||For security reasons, users with .onmicrosoft.com addresses are prevented from opening the sandbox. You will not see this issue if you log in with your personal Microsoft account.|
|Azure Cloud Shell opens without bringing up the prompt.||This is a known issue in Edge and Safari. For now, use Chrome for the best user experience.|
|The resource group is in a deprovisioning state and can't perform this operation, or the resource group is deleted.||There's a one-hour time limit for virtual machine sandboxes. Once the sandbox expires, you can activate a new sandbox and start the module over.|
|Progress isn't saving.||Progress can take a few seconds to register in our system, so it might look like it isn't registered right away. Try refreshing the page after a few seconds.|
|Completing a module or learning path doesn't grant you a badge/trophy.||This issue primarily occurs when using Internet Explorer to view profiles. Try again with a different browser.|
|"No such file or directory"||Confirm your location in the folder structure within the module is the correct location for your commands.|
|The sandbox for this module is temporarily disabled for maintenance.||We're working on improvements to the modules. When this message is disabled, you can use the sandbox in this module again.|
|You can't register your account.||Open your browser in InPrivate/private browsing and try to register again.
|You can't activate a Sandbox using your "onmicrosoft.com" account.||This is a known issue. Currently, onmicrosoft.com accounts cannot be used to activate a Learn sandbox. Please log in with another Microsoft account, such as an Outlook.com account, or create a new Microsoft account for free at Outlook.com.
If you created your Learn profile using an onmicrosoft.com account, you can link a second Microsoft account in your profile. Navigate to your Learn profile, click "Settings" in the left-side navigation menu, scroll to "Account Management" to find the header "Linked accounts." Click "+ Add account," then follow the prompts to login with the additional Microsoft account.