Troubleshooting known issues

We're continually improving Microsoft Learn. But if you have an issue, one of these troubleshooting steps might help.

Common issue or error message Recommended quick fix
"MSA account requires additional verification steps." The Microsoft account that you use to sign into Microsoft Docs may need verification if you haven't used that account for a while, or if your account requires email or phone verification. You will need to resolve your account login issue through https://support.microsoft.com to use it on Microsoft Docs.
"You have used all of your sandboxes for today." You can activate up to 4 sandbox environments per day. Once you have used all your sandboxes for the day, you'll need to wait 24 hours before you can activate additional sandboxes.
"An unexpected error occurred" or "Hmm, something went wrong." These errors appear when you're activating the sandbox. Select the Retry activating sandbox button, or log out and log back into your user before trying again.
"Invitation redemption failed." Navigate back to the unit page and accept the invitation again.
Unable to start the Cloud Shell You need to have third-party cookies enabled in your browser. Use the following steps for your browser to enable them.

Edge - go to Settings > Privacy and Security > Cookies > Don't block cookies
Internet Explorer - go to Internet Options > Privacy > Advanced > Accept Third-party Cookies
Firefox - go to Tools > Options > Privacy > Accept Third-party Cookies
Chrome - go to Settings > Privacy and security > Content Setting > Cookies, and turn off "Block third-party cookies."
"You're signed into the cloud shell with an account that's different from your docs account." Select Sign out below the error message. If that still doesn't fix the issue, try clearing your browser's cache/cookies, or log in with an incognito window.
"Cloud Shell exceeds the active user quota." The Cloud Shells that we have available are currently all in use. Try refreshing the page, or returning 20 minutes later.
"AuthorizationFailed", "does not have authorization to perform action", or "resource group not found" Try the steps again by signing in through a new, private browser window. If that still doesn't fix the issue, try clearing your browser's cache/cookies, or log in with an incognito window.
"Storage creation failed." If that still doesn't fix the issue, try clearing your browser's cache/cookies, or log in with an incognito window.
"You're unable to provision Azure resources." For security reasons, users with .onmicrosoft.com addresses are prevented from opening the sandbox. You will not see this issue if you log in with your personal Microsoft account.
Azure Cloud Shell opens without bringing up the prompt. This is a known issue in Edge and Safari. For now, use Chrome for the best user experience.
The resource group is in a deprovisioning state and can't perform this operation, or the resource group is deleted. There's a one-hour time limit for virtual machine sandboxes. Once the sandbox expires, you can activate a new sandbox and start the module over.
Progress isn't saving. Progress can take a few seconds to register in our system, so it might look like it isn't registered right away. Try refreshing the page after a few seconds.
Completing a module or learning path doesn't grant you a badge/trophy. This issue primarily occurs when using Internet Explorer to view profiles. Try again with a different browser.
"No such file or directory" Confirm your location in the folder structure within the module is the correct location for your commands.
The sandbox for this module is temporarily disabled for maintenance. We're working on improvements to the modules. When this message is disabled, you can use the sandbox in this module again.
You can't register your account. Open your browser in InPrivate/private browsing and try to register again.
    1. Open the Console in your browser, which is normally able to opened by pressing F12.
    2. In the Console window, retry your registration.
    3. If it continues to fail, take a screenshot of any error shown in the Console window.
Linking a personal or work email.
Please follow these steps:
    1. Log into your existing profile
    2. Navigate to the profile page
    3. Click the Settings tab
    4. Under Account Management, + click “Add account”
    5. Sign in with the account you are linking to complete
    If you receive an error message stating the account is already registered to a profile, you will need to delete the profile the account is associated with before continuing. Simply sign into to delete that profile at the bottom of the profile settings tab.
    Remember: each profile can have one personal account and up to five work or school accounts linked.
You can't activate a Sandbox using your "onmicrosoft.com" account. This is a known issue. Currently, onmicrosoft.com accounts cannot be used to activate a Learn sandbox. Please log in with another Microsoft account, such as an Outlook.com account, or create a new Microsoft account for free at Outlook.com.
If you created your Learn profile using an onmicrosoft.com account, you can link a second Microsoft account in your profile. Navigate to your Learn profile, click "Settings" in the left-side navigation menu, scroll to "Account Management" to find the header "Linked accounts." Click "+ Add account," then follow the prompts to log in with the additional Microsoft account.
You are having issues with a Cloud Skills Challenge. Please email the support alias provided on your challenge page. Please include the URL of your challenge and your Docs profile username. Note: If your challenge has winners and prizes, please refer to your challenge official rules.

Note

Due to the impact of the global health pandemic, Azure resources are being prioritized towards health and safety organizations. You may experience some issues when you deploy resources used in the exercises. Please try again or choose a different region. For more information, see Azure blog post - March 28: Update #2 on Microsoft cloud services continuity​.

Important

Reporting feedback is a one way communication. We will review and address all issues that are received, however, we will not be responding back at this time.