Explore the fundamentals of Microsoft Dynamics 365 Customer Service
This learning path introduces learners to Dynamics 365 Customer Service. You'll learn about the core product capabilities and other tools that you can use to effectively and efficiently manage the support process for customers.
Prerequisites
None
Achievement Code
Would you like to request an achievement code?
Modules in this learning path
This module introduces learners to Dynamics 365 Customer Service, focusing on core elements such as case lifecycle, queues, service-level agreements, knowledge management, and Copilot.
This module introduces learners to Omnichannel for Customer Service, reporting and data visualization and Dynamics 365 Customer Voice for Dynamics 365 Customer Service.