Introduction to Dynamics 365 Field Service​

Business User
Dynamics 365
Field Service
Remote Assist

Microsoft Dynamics 365 Field Service provides complete field Service Management including service agreements, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

In this module, you will:

  • Understand how Connected Field Service helps deliver proactive service solutions.
  • Describe how to manage resource schedules with the schedule board
  • Explain how to execute onsite service requests.
  • Evaluate service requests with remote assist.
  • Discover how to create mixed reality training solutions.