Guidance for integration and responsible use with Form Recognizer

Microsoft wants to help you responsibly develop and deploy solutions that use Form Recognizer. We're taking a principled approach to upholding personal agency and dignity by considering the AI systems' fairness, reliability and safety, privacy and security, inclusiveness, transparency, and human accountability. These considerations are in line with our commitment to developing Responsible AI.

This article discusses Form Recognizer and the key considerations for making use of this technology responsibly. Consider the following factors when you decide how to use and implement AI-powered products and features:

  • Will this product or feature perform well in my scenario? Before you deploy AI into your scenario, test how it performs by using real-life data and make sure it can deliver the accuracy you need.
  • Are we equipped to identify and respond to errors? AI-powered products and features won't be 100% accurate, so consider how you will identify and respond to any errors that might occur.

General guidelines

When you're getting ready to deploy AI-powered products or features, the following activities help to set you up for success:

  • Understand what it can do: Fully assess the capabilities of any AI model you are using to understand its capabilities and limitations. Understand how it will perform in your particular scenario and context. For example, if you are using the pre-built invoice model, test with real-world invoices from your business processes to analyze and benchmark the results against your existing process metrics.

  • Respect an individual's right to privacy: Only collect data and information from individuals for lawful and justifiable purposes. Only use data and information that you have consent to use for this purpose.

  • Legal review: Obtain appropriate legal advice to review your solution, particularly if you will use it in sensitive or high-risk applications. Understand what restrictions you might need to work within, and your responsibility to resolve any issues that might come up in the future. Do not provide any legal advice or guidance.

  • Human-in-the-loop: Keep a human-in-the-loop, and include human oversight as a consistent pattern area to explore. This means ensuring constant human oversight of the AI-powered product or feature, and maintaining the role of humans in decision-making. Ensure that you can have real-time human intervention in the solution to prevent harm. This enables you to manage situations when the AI model does not perform as required.

  • Security: Ensure your solution is secure, and that it has adequate controls to preserve the integrity of your content and prevent unauthorized access.

Recommendations for preserving privacy

A successful privacy approach empowers individuals with information, and provides controls and protection to preserve their privacy.

  • If Form Recognizer is part of a solution designed to incorporate personally identifiable information (PII), then think carefully about whether and how to record that data. Follow applicable national and regional regulations privacy and health.

  • Privacy managers should consider the retention policies on the extracted text and values, and the underlying documents or images of those documents. The retention policies will be tied to the intended use of each application.