Deployment process for integrating hosted Exchange UM with Lync Server 2013


Topic Last Modified: 2012-09-25

Effective planning for integrating Lync Server 2013 with hosted Exchange Unified Messaging (UM) requires that you take into account the following:

  • Prerequisites for integrating Lync Server 2013 with hosted Exchange UM

  • Steps required during the integration process

Deployment Prerequisites for Integrating with Hosted Exchange UM

Before you can begin the integration process, you must already have deployed Lync Server 2013 (at a minimum, a Front End pool or a Standard Edition server), an Edge Server, and Lync 2013 or Lync 2010 clients.

Integration Process

The following table provides an overview of the hosted Exchange UM integration process. For details about deployment steps, see Providing Lync Server 2013 users voice mail on hosted Exchange UM in the Deployment documentation.

Phase Steps Rights and permissions Deployment documentation

Configure the Edge Server.

  1. Configure the Edge Server for federation.

  2. Manually replicate data to the Edge Server.

  3. Configure the hosting provider on the Edge Server.


Configure the Edge Server for integration with hosted Exchange UM

Configure hosted voice mail policy.

  1. Either modify the global hosted voice mail policy or create a new hosted voice mail policy with Site or Per-User scope.

  2. For policies with Per-User scope, assign the policy to users or groups.


Manage hosted voice mail policies in Lync Server 2013

Enable users for hosted voice mail.

  • Configure user accounts for users whose mailboxes are on a hosted Exchange service.


Enable users for hosted voice mail in Lync Server 2013

Configure hosted contact objects.

  1. Create auto-attendant Contact objects for hosted Exchange UM.

  2. Create Subscriber Access contact objects for hosted Exchange UM.



To create, modify or remove contact objects, the user who runs the New-CsExUmContact, Set-CsExUmContact or Remove-CsExUmContact cmdlet must have the correct permission to the Active Directory organizational unit where the new contact objects are stored. This permission can be granted by running the Grant-CsOUPermission cmdlet. For details, see the Lync Server Management Shell documentation.

Create contact objects for hosted Exchange UM in Lync Server 2013