Endpoint analytics scores, baselines, and insights

When you first open the Overview page in Endpoint analytics, you're presented with a few score charts. You'll also notice there's information about what affects the scores and how to improve them if needed. Understanding the following three items are central to understanding each of the reports:

  • Scores
  • Baselines
  • Insights and recommendations

Screenshot of the Endpoint analytics overview page

Understanding scores

Endpoint analytics scores range from 0 to 100. Lower scores indicate there's room for improvement. Scores help you understand the relative impact of each metric in your environment. For instance, when reviewing your startup score, you find that overall your score of 61 is higher than the baseline of 50 for all organizations. When examining the startup score breakdown, you find that your environment excels during the core boot phase with a score of 77. However, based on the average time it takes to get to a responsive desktop, you suspect long running startup processes are lowering the core sign-in score to 46. Reviewing the top insights and recommendations entry for the startup score confirms that long running processes are responsible for the impact on the score.

Screenshot of the startup score page showing an overall startup score of 61 and an all organizations baseline score of 50. Startup subscores are core boot phase at 77 and core sign-in at 46. Under the core sign-in subscore, the average time to responsive desktop is 54 seconds. Insights and recommendations show 40 devices are taking 166 seconds longer than other devices due to startup process delays

A status of insufficient data means you don't have enough devices reporting to provide a meaningful score. Currently, at least five devices are required.

Baselines

Baseline scores are shown on charts as triangle markers. There's a built-in baseline for All organizations (median), which allows you to compare your scores to a typical enterprise. You can create new baselines based on your current metrics so you can track progress or view regressions over time. For more information about creating baselines, see baseline settings.

Screenshot of Endpoint analytics score chart. A red square outline is around the baseline number and baseline triangle marker

Important

We anonymize and aggregate the scores from all enrolled organizations to keep the All organizations (median) baseline up-to-date. You can stop gathering data at any time.

Insights and recommendations

Insights and recommendations is a prioritized list to improve your score. The whole list is displayed on the Overview page either beside or below the charts depending on the width of your browser window. Insights and recommendations are filtered to the subnode's context when you navigate through reports. The recommendation listed with each insight tells you how to increase the score and how many points the score will gain when the recommendation is complete.

  • Selecting the insight link from Insights and recommendations provides you with more information on devices and attributes related to the insight.
  • The Learn more link takes you to information about how the metric is scored and the recommended course of action is for the insight.

Per device scores

To help you identify devices that could be impacting user experience, Endpoint analytics shows some scores per device. Reviewing scores per device may help you find and resolve end-user impacting issues before a call is made to the help desk.From the Endpoint analytics main page, select the Device scores tab to display individual device scores. Sorting by scores can assist you in finding devices that might need attention. The following scores are displayed per device:

Screenshot of Endpoint analytics device scores chart from the overview page.

Selecting a device from the Devices scores tab loads a device page that gives you more information. From the device's Startup performance tab, review Boot history and Sign-in history for experience impacting trends. The Application reliability tab provides insight into potential issues for desktop applications on the managed device.

Screenshot of a device's Endpoint analytics score with the startup performance and application reliability subscores.

Device level drill-in from reports

When reviewing your organization's Startup performance or Application reliability reports, you can display individual device scores. To drill-in to information for a specific device, select the Device performance tab, then choose a device.

Screenshot of Endpoint analytics startup performance page for a single device.

Next steps