Wrike

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Last updated by the developer on: October 30, 2019

General information

Information provided by Wrike Inc. to Microsoft:

Information Response
App name Wrike
ID 05274a45-7312-4c23-8f64-d57fe4a28d6d
Capabilities Bot, Tab, Messaging Extension
Office 365 clients supported Microsoft Teams
Partner company name Wrike Inc.
Physical address 70 N 2nd Street San Jose, CA 95113
URL of partner website https://www.wrike.com
URL of Teams application info page https://help.wrike.com/hc/en-us/articles/115001825869-Micro...
URL of Privacy Policy https://www.wrike.com/security/privacy/
URL of Terms of Use https://www.wrike.com/security/terms/
Main telephone number 1 (877)779-7453
Description of available licensing options, if any Free, Pro, Business, Enterprise, Wrike for Marketers. Licensing plans described here: https://www.wrike.com/price/ Wrike for Teams does not require a paid plan to be used.
Licensing contact sales@team.wrike.com
Licensing telephone number 1 (877)779-7453

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How the app handles data

Information provided by Wrike Inc. on how this app collects and stores organizational data, and what control an organization has over this data.

Data access using Microsoft Graph

This application does not use Microsoft Graph.

Data access using other Microsoft APIs

Apps and add-ins built on Microsoft 365 may use additional Microsoft APIs other than Microsoft Graph to collect or process organizational information. List any Microsoft APIs other than Microsoft Graph this app uses, and for each, the justification and purpose (what does the app use this information for?), and whether the app stores any of this information in its databases.

Microsoft API Justification/Purpose Is any of this data stored in app database(s)?
JavaScript API for Office The add-in uses the Office.js API to integrate with the Office application. No organizational data is stored in Wrike's databases.

Non-Microsoft Services Used

If the app transfers or shares organizational data with non-Microsoft service(s), list the non-Microsoft service(s) the app uses, what data is transferred, and include a justification for why the app needs to transfer this information.

Wrike has the integrations with the following vendors which have access to some data: Marketo is email lead capturing services - only names and emails are provided to them. Outreach is Cloud-based sales engagement - only names and emails are provided to them. Salesforce CRM system - has contact information and billing (no sensitive data) information of customers. Zuora - billing and invoicing customers. There is a DPA in place for all the vendors.

Data access via bots

If this app contains a bot or a messaging extension, it can access the roster (first name, last name, display name, email address) of any team member in a team or chat it's added to. Does this app make use of this capability?

Our app creates data only on our side

Access team/chat roster? Justification/Purpose Is any of this data stored in app database(s)?
No No No

Telemetry data

Does any organizational information, including EUII (end-user identifiable information) and OII (organizational identifiable information), appears in this application's telemetry/logs? If yes, describe what data is present and what controls/processes an organization has in place to archive and/or delete it. If no, describe the controls/processes in place to prevent EUII and OII from appearing in telemetry/logs.

No

Storing and securing organizational data

Describe where/how is this application's data is stored and how access to it is controlled. Is it encrypted? Who can access it? How do you ensure that only authorized systems/individuals can access it? Examples: 2FA for all admins, Privileged Access Management (PMA), partitioning service admin accounts from Azure AD/corporate user accounts, protected IP ranges between systems, etc.

Our customers' administrators control all data in their accounts, including deletion/retention/auditing/etc.

Organizational controls for data stored by partner

Describe any capabilities an organization's administrators have to control their information residing in partner systems, e.g. deletion, retention, auditing, archiving, end-user policy, etc.

Wrike has a multi-tenant architecture that logically segregates customers’ data through access control based on customer metadata. This metadata is associated with the specific tenant and its access rights according to the role-based access rules within the specific Wrike account. Data is logically isolated and segregated, and access to data is only available through the application to ensure security and privacy. Security at the application level blocks tenants from accessing or modifying application data owned by another tenant. Wrike's application has extensive authentication, role-based access control, authorization, and data sharing and control mechanisms (see https://help.wrike.com/hc/en-us/articles/209603589-Access-Roles and https://help.wrike.com/hc/en-us/articles/209602969) that allow data access for authorized users only. Additionally, encryption at rest is applied for user files uploaded to Wrike servers in file storage via both web application and API; the files are automatically encrypted using AES 256-bit encryption. Furthermore, all servers are encrypted at rest using file system encryption, and moreover Wrike offers Wrike Lock add-in for encryption key managed by a customer, see https://www.wrike.com/add-on-wrike-lock/ and https://help.wrike.com/hc/en-us/articles/360012347934-Wrike-Lock. As additional layer of data security, Wrike offers Audit and Reporting functionality that allows administrators to conduct full security reviews while being able to increase visibility into what is happening in their Wrike account, more details can be found at https://help.wrike.com/hc/en-us/articles/209606309-Audit-Reports. Finally, Wrike provides functionality allowing the granular tracking of access roles to help customers fully audit existing data sharing see details at https://help.wrike.com/hc/en-us/articles/360002004534-Access-Reports. Access to customer data can be considered in two cases:

  • Access by Wrike Support team: in case of troubleshooting or verifying the issue requires Support to access to your account; that access can only be granted by you only. This is enabled by a system generated security token that you provide out of band to our Support team, allowing Support to delve deeper into solving your problem for a limited amount of time. This systemic approach ensures additional confidentiality for your data stored in Wrike.
  • Access by Wrike Operational team: Wrike Operational team is responsible to maintenance and support production environment including monitoring, patching and updating, delivery the new builds to production, etc. The access in this case is strictly prohibited from both procedural and technical aspects, and strong authorization controls including but not limited VPN, 2FA and personal certificate are in place, moreover it is monitored in details using HIDS (Host-based Intrusion Detection System) and reviewed by Wrike Operational Security team. In case of Amazon KMS (Wrike Lock functionality), the customer data is stored encrypted in Wrike database, so the data is not directly or indirectly available by Wrike Operational team, because the data can be decrypted using access to customer s Amazon KMS, that is managed and controlled by the customer only.

Human review of organizational information

Are humans involved in reviewing or analyzing any organizational data that is collected or stored by this app?

No

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Information from the Microsoft Cloud App Security catalog appears below.

Note

The information on this page is based on a self-attestation report provided by the app developer on the security, compliance and data handling practices followed by the app. Microsoft makes no guarantees regarding the accuracy of the information. Contact us if you believe information about an app is outdated.

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CSA STAR information

Cloud Security Alliance is a not-for-profit organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment. The CSA maintains the Security, Trust & Assurance Registry (STAR), a free, publicly-accessible registry where cloud-based providers can publish information on security, privacy, and compliance practices. The STAR registry contains three levels of assurance: self-assessment, 3rd-party audit, and continuous monitoring. More information on assurance levels can be found here.

Note

This information is self-reported by Wrike Inc. and directly submitted to and retrieved from CSA STAR. Microsoft is not responsible for the accuracy of this information.

Cloud Security Alliance information page for Wrike Inc.
Download Cloud Security Alliance documents: Self Assessment (updated February 24, 2020)

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