Site24x7

Publisher Attestation: The information on this page is based on a self-assessment report provided by the app developer on the security, compliance, and data handling practices followed by this app. Microsoft makes no guarantees regarding the accuracy of the information.

Last updated by the developer on: December 16, 2019

General information

Information provided by Zoho Corporation Private Limited to Microsoft:

Information Response
App name Site24x7
ID WA104381289
Office 365 clients supported Microsoft Teams
Partner company name Zoho Corporation Private Limited
URL of partner website https://www.site24x7.com/features.html
URL of Teams application info page https://www.site24x7.com/help/admin/third-party-integration...
URL of Privacy Policy https://www.site24x7.com/privacypolicy.html
URL of Terms of Use https://www.site24x7.com/terms.html

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How the app handles data

This information has been provided by Zoho Corporation Private Limited about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Data access using Microsoft Graph

List any Microsoft Graph permissions this app requires.

This application does not use Microsoft Graph.

Non-Microsoft services used

If the app transfers or shares organizational data with non-Microsoft service, list the non-Microsoft service the app uses, what data is transferred, and include a justification for why the app needs to transfer this information.

Non-Microsoft services are not used.

Data access via bots

If this app contains a bot or a messaging extension, it can access end-user identifiable information (EUII): the roster (first name, last name, display name, email address) of any team member in a team or chat it's added to. Does this app make use of this capability?

No EUII is accessed.

Telemetry data

Does any organizational identifiable information (OII) or end-user identifiable information (EUII) appear in this application's telemetry or logs? If yes, describe what data is stored and what are the retention and removal policies?

We don't collect EUII / PII in telemetry and logs. We have scripts in place to look for and alert for fixing any such data being visible.

Organizational controls for data stored by partner

Describe how organization's administrators can control their information in partner systems? e.g. deletion, retention, auditing, archiving, end-user policy, etc.

Once a customer initiates termination of their Site24x7 account, Site24x7 will retain all this user's data for 30 days before erasing it completely from our US or EU or IN or CN data centers. Customers with requisite user permissions can manually log in to Site24x7's web client using their valid credentials and correct their inaccurate or incomplete personal data. Additionally, they can update any personal data using our documented RESTful APIs.

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