Set up self-service password reset

To let your users reset their own passwords without having to contact you each time, you can set up self-service password reset in Microsoft 365 Business Premium.

Try it!

  1. In the Microsoft 365 admin center, in the left navigation pane, select Settings > Org settings, and then Security & privacy.
  2. Under Let your people reset their own passwords, selectAzure AD admin center.
  3. In the left navigation pane, select Users, and then on the Users - all users page, select Password reset.
  4. Select All to enable self-service password reset, and then select Save.

The next time a user signs in to their account, they're asked for their user ID and password. They select Next, and then choose whether to authenticate with their phone, email, or both. They enter the code they receive, select Verify, and then select Finish. When they're done, they can reset their own password.

Set the password expiration policy for your organization (article)

Set an individual user's password to never expire (article)

Turn off strong password requirements for users (article)