Change your payment method

When you buy a subscription, you choose to pay with a credit card or bank account, or to pay by invoice. You can change between paying by credit card or bank account and paying by invoice at any time during your subscription.

Important

Paying with a bank account is not available in some countries or regions.

Just want to change your credit card or bank account information? See Manage payment methods.

Just want to change how often you're billed? See Change your payment frequency.

What if I have an outstanding balance?

If you change from invoice to credit card or bank account, your current invoice charges aren't transferred to your credit card or bank account. Be sure to pay any outstanding invoice balance by wire transfer. In some regions, you can also pay your outstanding balance with a check. For more information about how to pay your outstanding balance, see your invoice.

If you change from credit card or bank account to invoice, any outstanding balance is transferred to your next invoice.

Note

If you pay by credit card, and your credit card is declined, you receive an email that lets you know that we were unable to process the payment. You can update your credit card information and immediately submit the payment by using the Settle balance link on the Your products page. For more information, see What if my credit card was declined and my payment is past due?

When you buy Office 365 for business, you choose to pay by credit card or bank account, pay by invoice, or pay by using a prepaid product key. You can switch between paying by credit card or bank account and paying by invoice at any time during your subscription. If you paid using a prepaid product key, you can choose to switch over to paying by credit card or bank account, or to paying by invoice after your licensing period has ended.

Note

After you switch payment methods, your users will continue to have the same license assignments as before.

Want to change your payment frequency? If you want to change how frequently you pay for your subscription, either from annual to monthly or monthly to annual, you'll need to call Microsoft support for help.

Just want to change your credit card or bank account information? See Manage payment methods.

What if I have an outstanding balance?

If you're moving from invoice to credit card or bank account, your existing invoice charges won't be transferred to your credit card or bank account, so be sure to pay any outstanding invoice balance by wire transfer. In some regions, you can also pay your outstanding balance by check. See your invoice for more information about paying your outstanding balance.

If you're moving from credit card or bank account to invoice, any outstanding balance will be transferred to your next invoice.

Note

If you pay by credit card, and your credit card is declined, you'll receive an email letting you know that we were unable to process the payment. You can update your credit card information and immediately submit the payment by using the Pay now button on the Subscriptions page. For more information, see What if my credit card was declined and my payment is past due?

Change from invoice to credit card or bank account

Tip

The following steps apply to individual subscriptions only. If you have multiple subscriptions in your organization, complete these steps for each subscription that you want to change.

When you change from paying by invoice to paying with a credit card or bank account, we automatically create a new subscription for you, move your users to the new subscription, and then disable your old subscription. Don't worry, your users won't see a disruption in service and all their information will be available through the new subscription.

  1. In the admin center, go to the Billing> Your products page.

  2. If you're in Table view, select Cards.

  3. Find the subscription that you want to change. Under Billing, next to the payment method, select Edit.

  4. Next to your existing payment method, select Change.

  5. From the drop-down menu, select a different payment method, or choose to add a new one.

  6. If you add a payment method, enter the card or account details, then select Save.

  7. Verify that the selected payment method is correct, then select Save.

Change from invoice to credit card or bank account

Tip

The following steps apply to individual subscriptions only. If you have multiple subscriptions in your organization, complete these steps for each subscription that you want to change.

When you change from paying by invoice to paying by credit card or bank account, we automatically create a new subscription for you, move your users to the new subscription, and then disable your old subscription. Don't worry, your users won't see a disruption in service and all of their information will be available through the new subscription.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to change. In the Payment details section, select Change payment details.

  3. In the Change payment details pane, select Change your payment method.

  4. In the Change your payment method dialog box, select Continue.

  5. On the How does this look? page, you can optionally increase the number of users licenses that you want for this subscription. To continue, select Next.

  6. Some subscriptions have the option to choose a monthly or annual commitment. If you see a choice to pay by the year or by the month on the How do you want to pay? page, choose how frequently you want to pay.

  7. In the Payment method list, choose Existing card, New credit card, or New bank account.

  8. If you chose the New credit card or New bank account option in step 9, fill out the rest of your payment information.

  9. When you're done filling out the form, select Place order.

When you return to the Subscriptions page, you will see the old subscription marked Disabled and the new one marked Active. You can let the old subscription expire.

Change from credit card or bank account to invoice

You can change to pay by invoice only if your order is above a certain quantity. If you do not meet the requirement, you see the message "Your order quantity isn't large enough to qualify for invoice with check wire."

If your order quantity is too high, a credit check might be required. If so, you see the message "Not eligible to change to invoice. Your order requires a credit check." In this case, you change to pay by invoice manually. Use the following steps to complete the manual change.

  1. Go to Microsoft365.com and buy the same subscription as the one you currently have. At check-out, choose the option to pay by invoice.

    Important

    You can't use the Your products page in the admin center to buy the subscription. You must use Microsoft365.com.

  2. After the purchase is complete, cancel the original subscription. Your users are automatically moved to the new subscription.

If no credit check is required, use the following steps to change to paying by invoice.

  1. In the admin center, go to the Billing> Your products page.

  2. If you're in Table view, select Cards.

  3. Find the subscription that you want to change. Under Billing, next to the payment method, select Edit.

  4. Next to your existing payment method, select Change.

  5. From the drop-down menu, select Invoice or wire transfer.

  6. Enter your name, address, and phone number. You can also add a PO number to display on the invoice.

  7. When you're finished, select Save.

  8. Verify that the selected payment method is correct, then select Save.

Change from credit card or bank account to invoice

Note

The option to pay by invoice is only available if your subscription costs over a certain amount (which varies by service location). A credit check might be required for larger invoice payments. To learn more, see Pay for your subscription.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to change. In the Payment method section, select Change payment details.

  3. In the Change payment details pane, select Change your payment method.

    Tip

    If the Change your payment method link isn't displayed, it means that switching from credit card or bank account to invoice isn't available for the subscription because the subscription doesn't meet the minimum cost amount for billing by invoice. The minimum cost amount required to be billed by invoice varies by geographic location.

  4. In the Change your payment method dialog box, select Continue.

  5. Select OK to return to the admin center.

Verify which payment method is configured

You can use the following steps at any time to verify the payment method that's configured for a subscription.

  1. In the admin center, go to the Billing> Your products page.

  2. Find the subscription that you want to verify. The payment method that's configured for the subscription appears in the Billing section.

Verify which payment method is configured

You can use the following steps at any time to verify the payment method that's configured for a subscription.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to verify. The payment method that's configured for the subscription appears under Payment method.

When you purchase Office 365 operated by 21Vianet in China, you choose either to pay by invoice, or by online payment using Alipay or China UnionPay. You can change your payment method later by calling support and going through the purchasing process again.

Note

If your subscription costs under a certain amount of money (this amount varies by service location), the invoice payment method is not available as an option. If your subscription costs over a certain amount of money, you will have the option to pay by invoice. A credit check may be required for larger invoice payments.

  1. Call the 21Vianet support team.

  2. Wait while the support agent puts your subscription in a "canceled - reduced functionality" or "expired" state. Don't worry, your users will still be able to use their services during this time.

  3. While on the phone with the service agent, purchase a new subscription and, during checkout, choose the payment method you want to switch to.

After you complete these steps, your payment method will be changed and your users will continue to have the same license assignments as before.