Cancel your subscription
You can cancel your subscription at any time in the Microsoft 356 admin center. However, to receive a refund, you must meet certain refund eligibility requirements. For more information, see Understand refund eligibility.
If you have multiple subscriptions to the same product, such as Microsoft 365 Business Premium, canceling one subscription won’t impact the purchased licenses or services inside the others.
This article only applies to Dynamics 365, Intune, Power Platform, and Microsoft 365 for business subscriptions. If you have Microsoft 365 Family or Personal, see Cancel a Microsoft 365 subscription.
Before you begin
You must be a Global or Billing admin to do the tasks in this article. For more information, see About admin roles.
Understand refund eligibility
If you have a billing profile
You must cancel within 72 hours of starting a paid subscription to get a prorated refund for unused time you already paid for. Refunds aren’t available after 72 hours.
For example, let's say you bought a one year subscription for which you pay $20 each month for a single license. You bought the subscription on February 1, 2022 at 11 AM UST, and decide to cancel it on February 3, 2022 at 11 AM UST. We deduct $1.43 for the two days you held the subscription, and you receive a prorated refund of $18.57.
Not sure if you have a billing profile? To learn how to find out if you have a billing profile, see View my billing profiles.
If you don't have a billing profile
Use the following table to help determine if you can cancel your subscription yourself.
|If your subscription has||You can|
|25 or fewer licenses||Cancel your trial or paid subscription online in the Microsoft 356 admin center at any time.|
|More than 25 licenses||Reduce the number of licenses to 25 or fewer and try again, or call support to cancel your subscription.|
For subscriptions that don't have a billing profile, you can only cancel during a limited window of time after you buy or renew your subscription. If the cancellation window has passed, turn off recurring billing to cancel the subscription at the end of its term.
If you cancel during the limited time window, any prorated credit will be returned to you within the next billing cycle.
Steps to cancel your subscription
If you added your own domain name to use with your subscription, you must remove the domain before you cancel your subscription. For more information, see Remove a domain.
- In the admin center, go to the Billing > Your products page.
- In the admin center, go to the Billing > Your products page.
Find the subscription that you want to cancel. Select the three dots (more actions), then select Cancel subscription.
In the Cancel subscription pane, choose a reason why you're canceling. Optionally, provide any feedback.
Your subscription now appears in a Disabled state, and has reduced functionality until it's deleted. For more information about what you can expect when a paid Microsoft 365 for business subscription is canceled, see What happens to my data and access when my Microsoft 365 for business subscription ends?
If you explicitly delete a subscription, then it skips the Expired and Disabled stages and the SharePoint Online data and content, including OneDrive, is deleted immediately.
What happens when you cancel a subscription
If you cancel a subscription before the end of your term, the subscription status moves directly into a disabled state. For most subscriptions, in most countries and regions, the disabled state lasts 90 days. Admins can still access and back up data for their organization while the subscription is in the disabled state, but we recommend that admins back up their data before they cancel a subscription, especially if it's their only subscription. Admins can also reactivate the subscription while it's in the disabled state.
After 90 days, the subscription moves into the deleted state. Any data you leave behind may be deleted after those 90 days but is deleted no later than 180 days after cancellation. You can't remove a payment method from a canceled subscription until after it reaches the deleted state.
What to expect for you and your users if you cancel a subscription
Admin access Admins can still sign in and access the admin center, and buy other subscriptions as needed. As a global or billing admin, you have 90 days to reactivate the subscription with all data intact.
User access Your users won't be able to use services like OneDrive for Business, or access customer data like email or documents on team sites. Office applications, like Word and Excel, will eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications.
To learn more, see What happens to my data and access when my subscription ends?
If you want your subscription data to be deleted before the typical Disabled period is over, you can close your account.
Other steps you might have to take
Change custom domain settings
If you use a custom domain with your subscription, there are a few extra steps that you must do before you can cancel your subscription. If you don't have a custom domain, you can skip ahead to Save your data.
Change your domain nameserver records (if needed)
If you set up a custom domain, you added DNS records so the domain would work with Microsoft 365 services. Before you remove your domain, be sure to update the DNS records, such as your domain MX record, at your DNS host.
For example, change the MX record at your DNS host. Email sent to your domain stops coming to your Microsoft address and goes to your new email provider instead. (An MX record determines where email for your domain is sent.)
If your nameserver (NS) records are pointing to Microsoft 365 nameservers, changes to your MX record don't take effect until you change your NS records to point to your new DNS host (see Step 2).
Before you update the MX record, let your users know the date you plan to switch their email, and the new email provider you plan to use. Also, if your users want to move their existing Microsoft email to the new provider, they must take extra steps.
On the day you change the MX record, follow the rest of the steps in this article.
Update your domain MX and other DNS records (if you're using a custom domain)
If you switched your nameserver (NS) records to Microsoft 365 when you set up your domain, you must set up or update your MX record and other DNS records at the DNS host you plan to use, and then change your NS record to that DNS host.
If you didn't switch NS records when you set up your domain, when you change the MX record, your mail starts going to the new address right away.
To change your NS records, see Remove a domain.
Save your data
When the cancellation becomes effective, your users lose access to their data. Before you cancel the subscription, have them save their OneDrive for Business or SharePoint Online files to another location. Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation.
To move email, contacts, tasks, and calendar information to another account, see Export or backup email, contacts, and calendar to an Outlook .pst file.
To save a document library or list content (such as contacts) from a SharePoint Online environment (OneDrive for Business or team sites) to file shares or to a local computer, see Manual migration of SharePoint Online content.
Uninstall Office (optional)
If you canceled your subscription, and didn't move users to a different subscription that includes Microsoft 365, Microsoft 365 runs in reduced functionality mode. When this happens, users can only read and print documents, and Microsoft 365 applications display Unlicensed Product notifications. To avoid any confusion, have your users uninstall Office from their machines.
If you want to completely close your account with Microsoft, see Close your account.