Set up a connector to archive Bell Network data

Use a TeleMessage connector in the Microsoft 365 compliance center to import and archive Short Messaging Service (SMS) and Multimedia Messaging Service (MMS) messages from the Bell Network. After you set up and configure a connector, it connects to your organization's Bell Network once every day, and imports SMS and MMS messages to mailboxes in Microsoft 365.

After the SMS and MMS messages are stored in user mailboxes, you can apply Microsoft 365 compliance features such as Litigation Hold, Content Search, and Microsoft 365 retention policies to Bell Network data. For example, you can search Bell Network SMS/MMS using Content Search or associate the mailbox that contains the Bell Network connector data with a custodian in an Advanced eDiscovery case. Using a Bell Network connector to import and archive data in Microsoft 365 can help your organization stay compliant with government and regulatory policies.

Overview of archiving Bell Network data

The following overview explains the process of using a connector to archive Bell Network data in Microsoft 365.

Bell Network archiving workflow

  1. Your organization works with TeleMessage and Bell to set up a Bell Network connector. For more information, see Bell Network Archiver.

  2. In real time, SMS and MMS messages from your organization's Bell Network are copied to the TeleMessage site.

  3. The Bell Network connector that you create in the Microsoft 365 compliance center connects to the TeleMessage site every day and transfers the SMS and MMS messages from the previous 24 hours to a secure Azure Storage location in the Microsoft cloud. The connector also converts the content of SMS and MMS messages to an email message format.

  4. The connector imports the mobile communication items to the mailbox of specific users. A new folder named Bell SMS/MMS Network Archiver is created in a specific user's mailbox and the items are imported to it. The connector does this mapping by using the value of the User's Email address property. Every SMS and MMS message contains this property, which is populated with the email address of every participant of the message.

    In addition to automatic user mapping using the value of the User’s Email address property, you can also define a custom mapping by uploading a CSV mapping file. This mapping file contains the mobile phone number and corresponding Microsoft 365 email address for users in your organization. If you enable both automatic user mapping and custom mapping, for every Bell Network item the connector first looks at custom mapping file. If it doesn't find a valid Microsoft 365 user that corresponds to a user's mobile phone number, the connector will use the values in the email address property of the item it's trying to import. If the connector doesn't find a valid Microsoft 365 user in either the custom mapping file or in the email address property of the Bell Network item, the item won't be imported.

Before you set up a connector

Some of the implementation steps required to archive Bell Network data are external to Microsoft 365 and must be completed before you can create a connector in the compliance center.

  • Order the Bell Network Archiver service from TeleMessage and get a valid administration account for your organization. You'll need to sign into this account when you create the connector in the compliance center.

  • Obtain your Bell Network account and billing contact details so you can fill-out the TeleMessage onboarding forms and order the message archiving service from Bell.

  • Register all users that require Bell SMS/MMS Network archiving in the TeleMessage account. When registering users, be sure to use the same email address that's used for their Microsoft 365 account.

  • Your employees must have corporate-owned and corporate-liable mobile phones on the Bell mobile network. Archiving messages in Microsoft 365 isn't available for employee-owned or "Bring Your Own Devices (BYOD) devices.

  • The user who creates a Bell Network connector must be assigned the Mailbox Import Export role in Exchange Online. This is required to add connectors in the Data connectors page in the Microsoft 365 compliance center. By default, this role isn't assigned to any role group in Exchange Online. You can add the Mailbox Import Export role to the Organization Management role group in Exchange Online. Or you can create a role group, assign the Mailbox Import Export role, and then add the appropriate users as members. For more information, see the Create role groups or Modify role groups sections in the article "Manage role groups in Exchange Online".

  • This data connector is available in GCC environments in the Microsoft 365 US Government cloud. Third-party applications and services might involve storing, transmitting, and processing your organization's customer data on third-party systems that are outside of the Microsoft 365 infrastructure and therefore are not covered by the Microsoft 365 compliance and data protection commitments. Microsoft makes no representation that use of this product to connect to third-party applications implies that those third-party applications are FEDRAMP compliant.

Create a Bell Network connector

The last step is to create a Bell Network connector in the Microsoft 365 compliance center. The connector uses the information you provide to connect to the TeleMessage site and transfer SMS/ MMS messages to the corresponding user mailbox boxes in Microsoft 365.

  1. Go to https://compliance.microsoft.com and then click Data connectors > Bell SMS/MMS Network Archiver.

  2. On the Bell Network product description page, click Add connector

  3. On the Terms of service page, click Accept.

  4. On the Login to TeleMessage page, under Step 3, enter the required information in the following boxes and then click Next.

    • Username: Your TeleMessage username.

    • Password: Your TeleMessage password.

  5. After the connector is created, you can close the pop-up window and go to the next page.

  6. On the User mapping page, enable automatic user mapping. To enable custom mapping, upload a CSV file that contains the user mapping information, and then click Next.

  7. Review your settings, and then click Finish to create the connector.

  8. Go to the Connectors tab on the Data connectors page in the compliance center to see the progress of the import process for the new connector.

Known issues

  • At this time, we don't support importing attachments or items that are larger than 10 MB. Support for larger items will be available at a later date.