Set up a connector to archive Cisco Jabber on PostgreSQL data (preview)

Use a Veritas connector in the Microsoft 365 compliance center to import and archive data from the Cisco Jabber platform to user mailboxes in your Microsoft 365 organization. Veritas provides a Cisco Jabber on PostgreSQL connector that is configured to capture items from the third-party data source (on a regular basis) and import those items to Microsoft 365. The connector converts the content such as messages, chats, and shared content from Cisco Jabber on PostgreSQL to an email message format and then imports those items to the user's mailbox in Microsoft 365.

After Cisco Jabber on PostgreSQL data is stored in user mailboxes, you can apply Microsoft 365 compliance features such as Litigation Hold, eDiscovery, retention policies and retention labels. Using a Cisco Jabber on PostgreSQL connector to import and archive data in Microsoft 365 can help your organization stay compliant with government and regulatory policies.

Overview of archiving Cisco Jabber on PostgreSQL data

The following overview explains the process of using a connector to archive the Cisco Jabber on PostgreSQL data in Microsoft 365.

Archiving workflow for Cisco Jabber on PostgreSQL data

  1. Your organization works with Cisco Jabber on PostgreSQL to set up and configure a Cisco Jabber on PostgreSQL site.

  2. Once every 24 hours, Cisco Jabber on PostgreSQL items are copied to the Veritas Merge1 site. The connector also converts Cisco Jabber on PostgreSQL items to an email message format.

  3. The Cisco Jabber on PostgreSQL connector that you create in the Microsoft 365 compliance center, connects to the Veritas Merge1 site every day, and transfers the Jabber content to a secure Azure Storage location in the Microsoft cloud.

  4. The connector imports the converted items to the mailboxes of specific users using the value of the Email property of the automatic user mapping as described in Step 3. A subfolder in the Inbox folder named Cisco Jabber on PostgreSQL is created in the user mailboxes, and items are imported to that folder. The connector does this by using the value of the Email property. Every Jabber item contains this property, which is populated with the email address of every participant of the item.

Before you begin

  • Create a Merge1 account for Microsoft connectors. To do this, contact Veritas Customer Support. You need to sign into this account when you create the connector in Step 1.

  • The user who creates the Cisco Jabber on PostgreSQL connector in Step 1 (and completes it in Step 3) must be assigned to the Mailbox Import Export role in Exchange Online. This role is required to add connectors on the Data connectors page in the Microsoft 365 compliance center. By default, this role is not assigned to any role group in Exchange Online. You can add the Mailbox Import Export role to the Organization Management role group in Exchange Online. Or you can create a role group, assign the Mailbox Import Export role, and then add the appropriate users as members. For more information, see the Create role groups or Modify role groups sections in the article "Manage role groups in Exchange Online".

Step 1: Set up the Cisco Jabber on PostgreSQL connector

The first step is to access to the Data Connectors page in the Microsoft 365 compliance center and create a connector for Jabber data.

  1. Go to https://compliance.microsoft.com and then click Data connectors > Cisco Jabber on PostgreSQL.

  2. On the Cisco Jabber on PostgreSQL product description page, click Add connector.

  3. On the Terms of service page, click Accept.

  4. Enter a unique name that identifies the connector, and then click Next.

  5. Sign in to your Merge1 account to configure the connector.

Step 2: Configure the Cisco Jabber on PostgreSQL on the Veritas Merge1 site

The second step is to configure the Cisco Jabber on PostgreSQL connector on the Veritas Merge1 site. For information about how to configure the Cisco Jabber on PostgreSQL connector, see Merge1 Third-Party Connectors User Guide.

After you click Save & Finish, the User mapping page in the connector wizard in the Microsoft 365 compliance center is displayed.

Step 3: Map users and complete the connector setup

To map users and complete the connector setup in the Microsoft 365 compliance center, follow these steps:

  1. On the Map Cisco Jabber on PostgreSQL users to Microsoft 365 users page, enable automatic user mapping. The Cisco Jabber on PostgreSQL items include a property called Email, which contains email addresses for users in your organization. If the connector can associate this address with a Microsoft 365 user, the items are imported to that user's mailbox.

  2. Click Next, review your settings, and then go to the Data connectors page to see the progress of the import process for the new connector.

Step 4: Monitor the Cisco Jabber on PostgreSQL connector

After you create the Cisco Jabber on PostgreSQL connector, you can view the connector status in the Microsoft 365 compliance center.

  1. Go to https://compliance.microsoft.com/ and click Data connectors in the left nav.

  2. Click the Connectors tab and then select the Cisco Jabber on PostgreSQL connector to display the flyout page, which contains the properties and information about the connector.

  3. Under Connector status with source, click the Download log link to open (or save) the status log for the connector. This log contains data that has been imported to the Microsoft cloud.

Known issues

  • At this time, we don't support importing attachments or items larger than 10 MB but support for larger items will be available at a later date.