Archive third-party data
Microsoft 365 lets administrators use data connectors to import and archive third-party data from social media platforms, instant messaging platforms, and document collaboration platforms, to mailboxes in your Microsoft 365 organization. One primary benefit of using data connectors to import and archive third-party data in Microsoft 365 is that you can apply various Microsoft 365 compliance solutions to that after it's been imported. This helps you ensure that your organization's non-Microsoft data is in compliance with the regulations and standards that affect your organization.
Third-party data connectors
The following table lists the third-party data connectors available in the Microsoft 365 compliance center. The table also summarizes the compliance solutions that you can apply to third-party data after you import and archive in Microsoft 365. See the next section for a more detailed description of each compliance solution and how it can benefit third-party data.
Click the link in the Third-party data column to go the step-by-step instructions for creating a connector for that data type.
|Third-party data||Litigation hold||eDiscovery||Retention settings||Records management||Communication compliance||Insider risk management|
|AT&T Network 1|
|Bell Network 1|
|Cisco Jabber on MS SQL 2|
|Cisco Jabber on Oracle 2|
|Cisco Jabber on PostgreSQL 2|
|Enterprise Number 1|
|FX Connect 2|
|Human resources (HR)|
|MS SQL Database 2|
|O2 Network 1|
|Redtail Speak 2|
|Reuters Dealing 2|
|Reuters Eikon 2|
|Reuters FX 2|
|Salesforce Chatter 2|
|Slack eDiscovery 2|
|TELUS Network 1|
|Verizon Network 1|
|Webex Teams 2|
|Workplace from Facebook 2|
|Zoom Meetings 2|
1 Data connector provided by TeleMessage. Before you can archive data in Microsoft 365, you have to work with TeleMessage to set up their archiving service for your organization. For more information, see the prerequisite section in the step-by-step instructions for this data type.
2 Data connector provided by Veritas. Before you can archive data in Microsoft 365, you have to work with Veritas to set up their archiving service for your organization. For more information, see the prerequisite section in the step-by-step instructions for this data type.
The third-party data listed in the previous table (except for HR data and physical badging data) is imported into user mailboxes. The corresponding compliance solutions that support third-party data are applied to the user mailbox where the data is stored.
Overview of compliance solutions that support third-party data
The following sections describe some of the things that the Microsoft 365 compliance solutions can help you to manage the third-party data listed in the previous table.
You place a Litigation hold on a user mailbox to retain third-party data. When you create a hold, you can specify a hold duration (also called a time-based hold) so that deleted and modified third-party data is retained for a specified period and then permanently deleted from the mailbox. Or you can just retain content indefinitely (called an infinite hold) or until the Litigation hold is removed.
The three primary eDiscovery tools in Microsoft 365 are Content search, Core eDiscovery, and Advanced eDiscovery.
Content search. You can use the content search tool to search mailboxes for third-party data that you imported. You can use search queries and conditions to narrow your search results, and the export the search results.
Core eDiscovery. This tool builds on the basic search and export functionality by enabling you to create cases that let you control who can access case data, place a hold on user mailboxes or mailbox content that matches search criteria. That means you can place an eDiscovery hold on the third-party data that was imported to user mailboxes.
Advanced eDiscovery. This powerful tool expands the case functionality of Core eDiscovery by letting you add custodians to a case, placing custodian's data on hold, and then loading a custodian's third-party data into a review for further analysis such as themes and duplicate detection. After you load third-party data into a review set, you can query and filter it to a narrow result set.
Both Core eDiscovery and Advanced eDiscovery let you manage third-party data that may be relevant to your organization's legal or internal investigations.
You can apply a retention policy to user mailboxes to retain and then delete third-party data (and other mailbox content) after retention period expires. You can also use retention policies to delete third-party data of a certain age or use retention labels to trigger a disposition review when the retention period for third-party data expires.
The records management feature in Microsoft 365 lets you declare third-party data as a record. This can be done manually by users who apply a retention label that marks third-party data in their mailbox as record. Or you can auto-apply retention labels by identifying sensitive information, keywords, or content types in third-party data.
You can use Communication compliance to examine third-party data to make sure it is compliant with your organization's data standards. You can do this by you detecting, capturing, and taking remediation actions for inappropriate messages in your organization. For example, you can monitor the third-party data that you import for offensive language, sensitive information, and regulatory compliance.
Insider risk management
Signals from third-party data, like selective HR data, can be used by the Insider risk management solution to minimize internal risks by letting you to detect, investigate, and act on risky activities in your organization. For example, data imported by the HR data connector is used as risk indicators to help detect departing employee data theft.
Working with a Microsoft partner to archive third-party data
Another option for importing and archiving third-party data is for your organization to work with a Microsoft Partner. If a third-party data type isn't supported by the data connectors available in the Microsoft compliance center, you can work with a partner who can provide a custom connector that will be configured to extract items from the third-party data source on a regular basis and then connect to the Microsoft cloud by a third-party API and import those items to Microsoft 365. The partner connector also converts the content of an item from the third-party data source to an email message and then imports it to a mailbox in Microsoft 365.
For a list of partners that you can work with and the step-by-step process for this method, see Work with a partner to archive third-party data in Microsoft 365.