Enable user support features

Whether you are providing your own user support or working with a partner to provide it, follow these steps to enable the support provider to request elevated device access or escalate issues to Microsoft Managed Desktop, if needed.

  1. If they don't already have one, users need an account in same Azure Active Directory (AAD) domain as the Microsoft Managed Desktop devices.
  2. Add the user accounts from Step 1 to the Modern Workplace Roles-Support Partner security group in AAD.

Steps to get started with Microsoft Managed Desktop

  1. Access admin portal.
  2. Add and verify admin contacts in the Admin portal.
  3. Adjust settings after enrollment.
  4. Deploy and assign Intune Company Portal.
  5. Assign licenses.
  6. Deploy apps.
  7. Set up devices.
  8. Set up first-run experience with Autopilot and the Enrollment Status Page.
  9. Enable user support features (this article).
  10. Get your users ready to use devices.
  11. Get started with app control.