How to Configure the Self-Service Portal When Client Computers Cannot Access the Microsoft Content Delivery Network

Follow these instructions if the client computers in your organization do not have access to the Microsoft Ajax Content Delivery Network (CDN).

Why you need to configure this:

Your client computers need access to the CDN, which gives the Self-Service Portal the required access to certain JavaScript files. If you don’t configure the Self-Service Portal when client computers cannot access CDN, only the company name and the account under which the end user logs in will be displayed. No error message will be shown.

Note
In MBAM 2.5 SP1, the JavaScript files are included in the product, and you do not need to follow the instructions in this section to configure the SSP to support clients that cannot access the internet.

How to configure the Self-Service Portal when client computers cannot access the CDN

  1. Download the following JavaScript files from the CDN:

  2. Copy the JavaScript files to the Scripts directory of the Self-Service Portal. This directory is located in <MBAM Self-Service Install Directory>\Self Service Website\Scripts.

  3. Open Internet Information Services (IIS) Manager.

  4. Expand Sites > Microsoft BitLocker Administration and Monitoring, and highlight SelfService.

    Note
    SelfService is the default virtual directory name. If you chose a different name for this directory during the configuration, remember to replace SelfService in these instructions with the name you chose.

  5. In the middle pane, double-click Application Settings.

  6. For each item in the following list, edit the application settings to reference the new location by replacing /<virtual directory>/ with /SelfService/ (or whatever name you chose during configuration). For example, the virtual directory path will be similar to /selfservice/Scripts/ jQuery-1.10.2.min.js.

    • jQueryPath: /<virtual directory>/Scripts/jQuery-1.10.2.min.js

    • jQueryValidatePath: /<virtual directory>/Scripts/jQuery.validate.min.js

    • jQueryValidateUnobtrusivePath: /<virtual directory>/Scripts/jQuery.validate.unobtrusive.min.js

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How to Configure the MBAM 2.5 Web Applications