How to Localize the Self-Service Portal “HelpdeskURL”

You can configure a localized version of the Self-Service Portal URL to display to end users by default. The Self-Service Portal URL is represented by the parameter HelpdeskURL.

If you create a localized version, as described in the following instructions, Microsoft BitLocker Administration and Monitoring (MBAM) finds and displays the localized version. If MBAM does not find a localized version, it displays the URL that is configured for the parameter HelpDeskURL.

In the following instructions, SelfService is the default virtual directory name for the Self-Service Portal. You might have used a different name when you configured the Self-Service Portal.

To localize the Self-Service Portal URL

  1. On the server where you configured the Self-Service Portal, browse to Sites > Microsoft BitLocker Administration and Monitoring > SelfService > Application Settings.

  2. In the Actions pane, click Add to open the Add Application Setting dialog box.

  3. In the Name field, type HelpdeskURL_<Language>, where <Language> is the appropriate language code for the URL.

    For example, to create a localized version of the HelpdeskURL value in Spanish, name the parameter HelpdeskURL_es-es.

    The name of the Language folder can also be the language neutral name es instead of es-es. If the end user’s browser is set to es-es and that folder does not exist, the parent locale (as defined in .NET) is recursively retrieved and checked, resolving to <MBAM Self-Service Install Directory>\SelfServiceWebsite\es\Notice.txt before finally becoming the default Notice.txt file. This recursive fallback mimics the .NET resource loading rules.

    For a list of the valid language codes you can use, see National Language Support (NLS) API Reference.

  4. In the Value field, type the localized version of the HelpdeskURL value that you want to display to end users.

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Customizing the Self-Service Portal for Your Organization