Assign or change an emergency location for a user

Regardless of the PSTN connectivity option you choose—Microsoft Calling Plans, Operator Connect, or Direct Routing—an emergency location needs to be assigned to each phone number or user.

Depending on your PSTN connectivity option, however, how you manage and assign emergency locations for a user may vary. For more information, see Manage emergency calling.

This article describes how to assign or change an emergency location for a user.

This article applies to Calling Plans and Operator Connect.

You can assign or change an emergency location for a user in the Microsoft Teams admin center or by using PowerShell.

Using the Microsoft Teams admin center

  1. In the left navigation of the Microsoft Teams admin center, click Voice > Phone numbers.

  2. On the Phone numbers page, click the Numbers tab, select a user number in the list, and then click Edit.

  3. On the Edit pane, under Emergency location, do one of the following:

    • To assign an emergency location, search for, and select an emergency location.

    • To change the emergency location that's already assigned to the user, click X to remove the existing location, and then search for and select the location you want to assign.

  4. Depending on whether you want to send an email to the user with their phone number information, turn off or turn on Email user with telephone number information. By default, this is on.

  5. Click Apply.

Using PowerShell

See Set-CsPhoneNumberAssignment.