Assign or change an emergency location for a user

When you're setting up Calling Plans, you need to assign an emergency location to each phone number or user. In European countries, the emergency location is associated with the phone number when you get it from Microsoft 365 or Office 365 or when you transfer a phone number over to Microsoft 365 or Office 365. In the United States, the emergency location is associated with the phone number when it's assigned to the user. The emergency address can be changed if the user that it's assigned to moves to a new location. For more about emergency addresses and locations, see What are emergency locations, places, and call routing?.

To learn how to get a Calling Plans and how much they cost, see Teams add-on licensing.

You can assign or change an emergency location for a user in the Microsoft Teams admin center or by using PowerShell.

Using the Microsoft Teams admin center

  1. In the left navigation of the Microsoft Teams admin center, click Voice > Phone numbers.

  2. On the Phone numbers page, click the Numbers tab, select a user number in the list, and then click Edit.

  3. On the Edit pane, under Emergency location, do one of the following:

    • To assign an emergency location, search for, and select an emergency location.

    • To change the emergency location that's already assigned to the user, click X to remove the existing location, and then search for and select the location you want to assign.

  4. Depending on whether you want to send an email to the user with their phone number information, turn off or turn on Email user with telephone number information. By default, this is on.

  5. Click Apply.

Using PowerShell

See Set-CsOnlineVoiceUser.