Assign, change, or remove a phone number for a user

When you set up Calling Plans, you assign phone numbers to your users. In Microsoft Teams, the phone number you assign is listed when a user clicks Calls.

User's phone number displayed in Teams.

When you're setting up users so they can make and receive phone calls, you must first use the Microsoft Teams admin center and assign a phone number. You can change or remove the phone number if you need to.

To learn how to get Calling Plans in Teams and how much they cost, see Teams add-on licensing.

Note

One way to see whether a user has a license assigned is by going to the Microsoft Teams admin center > Users. If a license is assigned, it will be indicated on the page. You can also use the Microsoft 365 admin center.

Assign a phone number to a user

An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

  1. In the left navigation, click Voice > Phone numbers.
  2. On the Phone numbers page, select an unassigned number in the list, and then click Edit.
  3. In the Edit pane, under Assigned to, search for the user by display name or user name, and then click Assign.
  4. To assign or change the associated emergency location, under Emergency location, search for and then select the location.
  5. Click Save.

    Note

    Because of the latency between Office 365 and Teams, it can possibly take up to 24 hours for users to be enabled. If after 24 hours, if the phone number isn't assigned correctly, contact the PSTN service desk. We're here to help!

Change a phone number for a user

An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

  1. In the left navigation, click Users, locate and double-click the user you want, click Account, and then under General information, make a note of the phone number that's assigned to the user.
  2. In the left navigation, click Voice > Phone numbers.
  3. On the Phone numbers page, select the number that you identified in step 1, and then click Edit.
  4. In the Edit pane, under Assigned to, click the X to remove the user.
  5. Click Save.
  6. On the Phone numbers page, select an unassigned number in the list, and then click Edit.
  7. In the Edit pane, under Assigned to, search for the user by display name or user name, and then click Assign.
  8. To assign or change the associated emergency location, under Emergency location, search for and then select the location.
  9. Click Save.

Remove a phone number from a user

An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

  1. In the left navigation, click Users, locate and double-click the user you want, click Account, and then under General information, make a note of the phone number that's assigned to the user.
  2. In the left navigation, click Voice > Phone numbers.
  3. On the Phone numbers page, select the number that you identified in step 2, and then click Edit.
  4. In the Edit pane, under Assigned to, click the X to remove the user.
  5. Click Save.

What is address validation?

Manage phone numbers for your organization

Emergency calling terms and conditions

Emergency Calling disclaimer label