Audio Conferencing subscription "Dial-Out"/"Call Me At" minutes benefit

Microsoft Teams and Skype for Business PSTN Audio Conferencing

Each Audio Conferencing subscription provides 60 minutes per user per month that can be used to dial out to non-premium numbers in ANY of the Zone A countries as described in this document. Your tenant dial-out minute pool size is based on purchased licenses. This benefit is applicable to Audio Conferencing monthly subscription licenses and does not extend to Audio Conferencing pay-per-minute licenses.

Note

As of October 22, 2020, the dial-out minute pool size of our tenant is based on the number of purchased Audio Conferencing subscription licenses. Before, the dial-out minute pool size was based on the number of licenses that were assigned to users.

Note

The end of the complimentary dial-out period did not take place on November 30, 2019, for countries where the Audio Conferencing subscription is available, but we do not currently provide the ability to set up Communications Credits. These specific countries are Russia, South Korea, and Taiwan.

Audio Conferencing "Dial Out From a Meeting" & "Call Me At" details

For customers adopting our Audio Conferencing service, Microsoft provides the ability to dial out from meetings organized by users assigned an Audio Conferencing subscription license. Dial-out calls to countries not included in the Zone A countries and regions list are charged per minute using Communications Credits. For dial-out calls that are billed per minute (calls exceeding the tenant dial-out minute pool or calls to destinations not in the Zone A countries and regions list), the calls and their associated rates are based on the destination of the call and not the organizer's country of residence or the meeting participant initiating the dial-out call. For example, an audio conference dial-out call to a phone number in France, which is a Zone A country, will be billed at the same per-minute rate if it were initiated by a meeting participant in the United States, France, or Zimbabwe.

Meeting organizer license usage location Destination dialed Can I use my dial-out minute pool minutes? Do I need Communications Credits?
United States United States Yes (Zone A country) Yes after consuming the tenant minute pool
United States United Kingdom Yes (Zone A country) Yes after consuming the tenant minute pool
United States Zimbabwe No Yes on ALL calls
United Kingdom United Kingdom Yes (Zone A country) Yes after consuming the tenant minute pool
United Kingdom United States Yes (Zone A country) Yes after consuming the tenant minute pool
United Kingdom Zimbabwe No Yes on ALL calls
Zimbabwe Zimbabwe No Yes on ALL calls
Zimbabwe United States Yes (Zone A country) Yes after consuming the tenant minute pool
Zimbabwe United Kingdom Yes (Zone A country) Yes after consuming the tenant minute pool
Cook Islands Cook Islands No Yes on ALL calls
Cook Islands United States Yes (Zone A country) Yes after consuming the tenant minute pool
Cook Islands United Kingdom Yes (Zone A country) Yes after consuming the tenant minute pool

How are minute pools calculated?

Consider the following example. A customer has purchased 115 Audio Conferencing subscription licenses and has 10 users in the United States, 100 users in the United Kingdom, and 5 users in Zimbabwe, all with Audio Conferencing subscription licenses assigned. All 115 users share a pool of (115 users x 60 min = 6,900 conferencing dial-out out minutes per calendar month) to place outbound calls to non-premium numbers in any of the Zone A countries and regions, regardless of where the meeting organizer is licensed or physically located. For example, a Zimbabwe meeting organizer will be able to dial out to any of the Zone A countries and regions up to the minute pool limit.

  • All dial-out calls exceeding 6,900 minutes per calendar month are billed per minute using Communications Credits at our published rates to that destination.

    Note

    The customer must set up Communications Credits and assign the Communications Credits license to the meeting organizer.

  • All dial-out calls to destinations not in the Zone A countries and regions list are billed per minute using Communications Credits at our published rates to that destination (provided the customer has set up Communications Credits and assigned the Communications Credits license to the meeting organizer).

How can I monitor minute my pool usage?

  • You can monitor the usage against your dial-out minute pool in the Microsoft Teams admin center. In the left navigation, go to Analytics & reports > Usage reports, and then select PSTN minute pools. The Zone A dial-out minute pool will be labeled in the report as "Outbound Calls to Zone A Countries."

  • Email notifications will be sent to the following admins when the utilization of your organization's dial-out minutes pool has reached 80 percent and 100 percent:

    • Billing Administrator
    • Skype for Business Administrator
    • Global Administrator
    • User Administrator
    • Helpdesk Administrator
    • Service Support Administrator
    • Azure AD Joined Device Local Administrator
    • Application Administrator
    • License Administrator
    • Cloud Device Administrator
    • Authentication Administrator
    • Privileged Authentication Administrator
    • Teams Communications Administrator
    • Teams Communications Support Engineer
    • Teams Communications Support Specialist
    • Teams Administrator

For additional information on Communication Credits, see Communications Credits.