Create and license Business Voice users and assign them phone numbers

To use Microsoft 365 Business Voice, you need a Microsoft 365 account that has a Microsoft 365 Business Voice license. When you have an account and license, you can assign a phone number to it.

Create and license users

Follow the steps in Add users individually or in bulk to Office 365.

Note

In the Assign product licenses pane, select Microsoft 365 Business Voice.

Assign phone numbers to users

After you create users and assigned them a Microsoft 365 Business Voice license, you can assign phone numbers to them. You need one unassigned phone number for each user that needs to make or receive calls to or from external phone numbers. If you don't have enough unassigned phone numbers, see Get more phone numbers later in this article.

  1. Go to https://admin.teams.microsoft.com.
  2. Enter a name and description for the phone number request.
  3. Select Voice > Phone numbers.
  4. Select a phone number that you want to assign to a user, and then select Edit.
  5. In the Edit panel, enter the name of the user that you want to assign the number to in Assigned to. Then select Assign.
  6. For Emergency location, enter the location where the user is located, and then select Apply

Get more phone numbers

If you don't have enough phone numbers to assign to new users, you can get more. It may take up to 24 hours for numbers that you order to become available.

  1. Go to https://admin.teams.microsoft.com.
  2. Enter a name and description for the phone number request.
  3. Select Voice > Phone numbers > Add.
  4. Choose the country or region for the phone number.
  5. For Number type, select User (subscriber).
  6. For Location, search for the location of the user and select it. You can also choose to Add a location.
  7. Choose an area code, enter the number of phone numbers that you need, and then select Next.
  8. Wait for the phone numbers to be reserved, and then view the numbers that you get. If everything looks ok, select Place order and then Finish.