What is Microsoft 365 Business Voice?

Microsoft 365 Business Voice makes it easy for small and medium organizations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage. You can set up both toll and toll-free numbers, call menus to help callers get to the right department, audio conferencing so you can host meetings with anyone, and more. You can even give people their own phone numbers so they can get calls directly.

Business Voice does all of this by wrapping up Microsoft 365 Phone System features into a single and easy-to-manage bundle. You don't need to worry about choosing the right plan or feature; they're all there and set up for you. Because Phone System is a part of Teams, you can turn any PC, Mac, or mobile device, into a phone that can use your Business Voice phone number.

Business Voice is right for you if your organization has 300 or fewer people and you're using one the following Microsoft 365 subscriptions:

  • Office 365 Business Essentials
  • Office 365 Business Premium
  • Office 365 E1
  • Office 365 E3
  • Office 365 F1
  • Microsoft 365 A1
  • Microsoft 365 A3
  • Microsoft 365 E3
  • Microsoft 365 Business

Important

Business Voice is currently available in Canada and the United Kingdom. More countries and regions will become available in 2020.

Microsoft Teams and Business Voice only work when your users' mailboxes are located in Microsoft 365. We don't support mailboxes located on on-premises Exchange server.

When you buy Business Voice, you get the following features and more:

Phone System Standard phone features including Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.
Domestic calling Calls within your country or region are free. International plans and toll-free dialing are also available.
Audio Conferencing Lets you host conference calls with people who don't have Teams or don't have an Internet connection.

You can see everything that's included with Business Voice by visiting Microsoft 365 Business Voice Service Description.