Audio Conferencing complimentary dial-out period

Skype for Business PSTN Services

Customers may use Microsoft 365 or Office 365 Calling Plan and Office 365 Audio Conferencing as permitted in the Skype for Business Online PSTN Services Use Terms and Customer's volume licensing agreement. The PSTN Services Use Terms may be found at Licensing Terms and Documentation.

End of complimentary dial out period

Beginning December 1, 2019, the complimentary dial-out capability will end. See Audio Conferencing subscription dial out and call me at benefit for additional details.

This change will not take place for countries where the Audio Conferencing subscription is available, but we do not currently provide the ability to set up Communications Credits. These specific countries are Russia, South Korea, and Taiwan.

Complimentary dial out period details

For customers adopting our Microsoft 365 or Office 365 Audio Conferencing service, Microsoft is providing an additional complimentary benefit related to dial out from meetings organized by users assigned an Microsoft 365 or Office 365 Audio Conferencing subscription license through November 2019. During this complimentary period, Microsoft allows meeting organizers or authorized attendees as defined in meeting policy settings, to make dial-out calls from within the meeting to non-premium phone numbers in the 44 "Zone A" countries and regions listed below. This benefit is applicable to Audio Conferencing monthly subscription licenses and does not extend to Audio Conferencing pay-per-minute licenses.

Further, there is a 900 minute cap limit during the complimentary dial out period as such:

Users with a license usage location (this is the user country location defined in the licensing area of the Microsoft 365 admin center) in ANY country can dial out from a conference to any of the 44 Zone A countries and regions. Each user receives 900 minutes per user per month to ANY of the Zone A countries and regions which is pooled at the tenant level. For example, a customer has purchased 115 Audio Conferencing subscription licenses and has 10 users in US, 100 users in the UK and 5 users in India, all with Audio Conferencing subscription licenses assigned to their users.

Note

Pool size is based on assigned licenses and not purchased licenses.

  • All 115 users share a pool of (115 users X 900 min) = 103,500 conferencing dial-out out minutes per calendar month which can be used to place outbound calls to any of the Zone A countries and regions.
  • All calls exceeding the 103,500 minutes per calendar month are billed per minute using Communications Credits at our published rates to that destination. (Note: Tenant must set up Communications Credits and assign the Communications Credits license to the meeting organizer).
  • All outbound calls to destinations not in the Zone A country list are billed per minute using Communications Credits at our published rates to that destination (provided tenant has set up Communications Credits and assigned the Communications Credits license to the meeting organizer).

Note

You can monitor the usage against dial-out minute pool in the Skype for Business Admin Center. In the Microsoft Teams & Skype Admin Center, go to Legacy portal > Reports > PSTN Minute Pools. This complimentary minute pool will be labeled in the report as "Outbound Calls to Zone A countries and regions."

Email notifications will be sent to all tenant administrators of a given customer when the utilization of the tenant's dial-out minutes pool has reached 80% and 100%.

For dial-out calls that are billed per minute (calls exceeding the tenant dial-out minute pool or calls to destinations not in the Zone A country and region list), the calls and their associated rates are based primarily on the destination of the call and not the country or region of the organizer or the participant initiating the dial-out call. For example, a call to a phone number in France will be billed with the same rate if it its initiated by a meeting participant in the United States or one in France.

For additional information on Communication Credits, see Communications Credits.

Zone A countries and regions

Country
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
China
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Ireland
Italy
Japan
Luxembourg
Malaysia
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Romania
Russia
Singapore
Slovak Republic
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
United Kingdom
United States

Country and region availability for Audio Conferencing and Calling Plans