Firstline Worker Quick Start Guide

In this training, we'll walk you through how to set up an effective pilot for Firstline Workers based on agile principles and an iterative approach.


Please review and complete the Prerequisites and environmental dependencies for Teams prior to beginning this work.


This tutorial includes links to existing content to help connect you with the latest, most up-to-date information. For an optimal learning experience, follow the links to learn and apply. If a link is labeled as “additional information,” you can consider it optional.

This training is for you if you’re:

  • An IT pro.
  • Responsible for planning, or deploying Teams for Firstline workers.

We’ll cover the following sections:

  • Get your people together
  • Plan pilot logistics
  • Technical and pilot team configuration
  • Communicate
  • Measure
  • Iterate and expand

The following information is out of scope:

  • This content will reference documentation on how to prepare Teams for a Firstline Worker pilot, but overall Teams configuration is outside the scope of this article.


Microsoft Teams is evolving on a regular basis—new features and functionality are added frequently. Please monitor the following resources to stay up-to-date:

If you have any questions or feedback about this training, please:

  • Post in the comments section at the bottom of the “Next steps” page of this tutorial.

To give us product feedback about Teams, such as ideas for new features, please visit UserVoice.