Use retail team templates

• Applies to:

  Microsoft Teams

Team templates in Microsoft Teams allow you to quickly and easily create teams by providing a predefined team structure of settings, channels, and pre-installed apps.

For retailers, team templates can be especially powerful, as they help you to quickly deploy consistent teams across your organization. Templates also help staff to get oriented with how to effectively use Teams.

Teams includes templates designed specifically for retailer needs. Use these pre-built templates to quickly create teams for staff to communicate and collaborate. In this article, we introduce you to each of these templates and recommend how to use them.

How you manage and work with team templates depends on whether you're an admin or developer.

If you're:	Then, you:
An admin or IT pro	Manage team templates in the Teams admin center. View team templates and apply templates policies to control which templates your staff can use in Teams for creating teams.
A developer	Use Microsoft Graph to create teams from team templates.

Manage team templates in the Teams admin center

As an admin, you can manage team templates in the Microsoft Teams admin center. Here, you can view details about each template. You can also create and assign templates policies to your staff to control which templates they see in Teams for creating teams.

To learn more about team templates in general, see Get started with team templates in the Teams admin center.

We currently offer the following pre-built retail team templates. To view them, in the left navigation of the Teams admin center, go to Teams > Team templates.

Organize a store

Bring your retail employees together in one central experience to manage tasks, share documents, and resolve customer issues. Integrate additional apps to streamline shift start and end processes.

Template type	TemplateId	Properties that come with this template
Organize a store	retailStore	Channels: General Shift handoff Store readiness Inspection¹ Learning Apps: Wiki Tasks Shifts Inspection

¹App added to the channel as a tab

Manager Collaboration

The Manager Collaboration template is ideal for creating a team for a set of managers to collaborate across stores, regions, and so on. For example, if your organization has regions, you might create a Manager Collaboration team for the California region and include all the store managers in that region, along with the regional manager for that region.

Template type	TemplateId	Properties that come with this template
Retail for managers	retailManagerCollaboration	Channels: General Operations Tasks (Operations Tasks)¹ Inspection¹ Learning Tasks (Learning Tasks)¹ Apps: Wiki Tasks Inspection

¹App added to the channel as a tab

Use team templates with Microsoft Graph

Developers can use Microsoft Graph to create teams from pre-built team templates. To learn more about using team templates with Microsoft Graph, see Get started with team templates using Microsoft Graph, Microsoft Teams API overview, and teamsTemplate resource type.

Here are the pre-built retail team templates.

Store

The Store template is ideal for creating a team to represent an individual retail store location. Using the Store template, you can create a team for each retail store location in your organization.

Template type	TemplateId	Template channels
Retail - Store	https://graph.microsoft.com/beta/teamsTemplates('retailStore')	Channels General Shift handoff² Store readiness Learning² Team properties Team visibility set to Public Member permissions Can't create, update, or delete channels Can't add or remove apps Can't create, update, or remove tabs Can't create, update, or remove connectors

²Auto-favorited channels

Recommended ways to customize the Store template for your organization:

• If your organization has departments within each store, add a channel for each department. Adding a channel facilitates communication and collaboration within the department.

• If your organization has any internal websites (for example, a SharePoint site), consider pinning them as tabs in the relevant team channel.

Manager Collaboration

The Manager Collaboration template is ideal for creating a team for a set of managers to collaborate across stores, regions, and so on. For example, if your organization has regions, you might create a Manager Collaboration team for the California region and include all the store managers in that region, along with the regional manager for that region.

Template type	TemplateId	Template channels
Retail - Store	https://graph.microsoft.com/beta/ teamsTemplates('retailManagerCollaboration')	Channels General Operations² Learning² Team properties Team visibility set to Private Member permissions Can create, update, and delete channels Can add and remove apps Can create, update, and remove tabs Can create, update, and remove connectors

²Auto-favorited channels

Recommended ways to customize the Manager Collaboration template for your organization:

• If your organization has any internal websites, such as a SharePoint site, that are relevant for managers, consider pinning them as tabs in a relevant team channel.

How to use team templates with Microsoft Graph

To use these templates, change the 'template@odata.bind' property in the request body from 'standard' to the TemplateIds above. For more information on how to deploy team templates, see the Microsoft Graph article on how to create a team.

Note

The channels in the template will automatically be created under the General tab.

Example: Store template extension script

{
  "template@odata.bind": "https://graph.microsoft.com/beta/teamsTemplates('retailStore')",
  "DisplayName": "Contoso Store",
  "Description": "Team for all staff in Contoso Store",
  "Channels": [
    {
      "displayName": "Additional store channel",
      "IsFavoriteByDefault": false
    }
  ]
}

Related articles

• Get started with team templates in the Teams admin center
• Create a team from a template
• Get started with team templates using Microsoft Graph