Getting phone numbers for your users

Before you can set up users in your organization to make and receive phone calls, you must get phone numbers for them.

There are three ways to get user numbers:

  • Use the Microsoft Teams admin center. For some countries/regions, you can get numbers for your users using the Microsoft Teams admin center. See Get new phone numbers for your users.

  • Port your existing numbers. You can port or transfer existing numbers from your current service provider or phone carrier. See Transfer phone numbers to Teams or Manage phone numbers for your organization for more information to help you do this.

  • Use a request form for new numbers. Sometimes (depending on your country/region) you won't be able to get your new phone numbers using the Microsoft Teams admin center, or you'll need specific phone numbers or area codes. If so, you'll need to download a form and send it back to us. See Manage phone numbers for your organization for more information.

Note

If you need help setting up phone numbers for your organization, you can contact the PSTN service desk.

Get new phone numbers for your users

An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

  1. In the left navigation, go to Voice > Phone numbers, and then click Get new numbers.

  2. Enter a name for the order and if you want, add a description.

  3. On the Location and quantity page, do the following:

    1. Under Country or region, select a country or region.
    2. Under Number type, select the type of number that you want.
    3. Under Location, select a location. If you need to create a new location, click Add a location.
    4. Under Area code, select an area code.
    5. Under Quantity, enter the number of numbers that you want for your organization, and then click Next to select your numbers.
  4. Select the numbers you want. You have 10 minutes to select your phone numbers and place your order. If you take more than 10 minutes, the phone numbers will be returned to the pool of numbers.

  5. When you're ready to place your order, click Place order.

    Important

    The number of phone numbers for users (subscribers) is equal to the total number of Domestic Calling Plan and/or Domestic and International Calling Plan licenses you have assigned multiplied by 1.1, plus 10 additional phone numbers. For example, if you have 50 users in total with a Domestic Calling Plan and/or Domestic and International Calling Plan, you can acquire 65 phone numbers (50 x 1.1 + 10). For details, see How many phone numbers can you get?. If you need to get more phone numbers than this, contact the PSTN service desk.

    Port or transfer phone numbers from your service provider or phone carrier

  • If you need 999 or fewer phone numbers for your users, you can use the legacy portal in the Microsoft Teams admin center. Follow the steps in Transfer phone numbers to Teams to transfer your phone numbers to Teams.

  • If you need to port more than 999 phone numbers, see Manage service requests in Service Manager to submit a port order service request or order to get all of these phone numbers ported over to Office 365.

Show phone numbers for your organization

An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

In the left navigation, go to Voice > Phone numbers to view the numbers for your organization, including location, number type, and status information.

What else do you need to know about users' phone numbers?

  • After you get your phone numbers, you'll need to assign a number to each of your users. See Assign, change, or remove a phone number for a user.

  • You can use the Phone numbers page in the Microsoft Teams admin center to see the list of available phone numbers in the Phone number column, see whether the phone number has been assigned in the Status column, and see the location for the phone number in the Location column.

Note

If you need to get more phone numbers than this, contact the PSTN service desk.

Transferring phone numbers common questions

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Emergency calling terms and conditions

Emergency Calling disclaimer label