PSTN Service Desk contact information

To contact the PSTN Service Desk team, send email to the appropriate alias listed in the following table.

I want to transfer/port existing numbers I want to order new numbers for
Inside the United States or Canada, email us at ptn@microsoft.com Belgium, France, Germany, Great Britain, Ireland, Netherlands, Spain, Sweden, Switzerland, email us at ptneu@microsoft.com
Outside the United States or Canada, email us at ptneu@microsoft.com Rest of the World, email us at gcstnmsd@microsoft.com
Due to a large spike in incoming requests, the North America porting team is backlogged. We are working to clear this backlog on a FIFO (First In, First Out) basis, and as a result our response to new requests will be delayed. Due to a large spike in incoming requests, the EU porting team is backlogged. We are working to clear this backlog on a FIFO (First In, First Out) basis, and as a result our response to new requests will be delayed.

Note

North America responses might be delayed because of a large increase in incoming requests. The backlog is being cleared out on a FIFO (First In, First Out) basis.

Transfer or port your existing phone numbers to Microsoft Teams

Send email to the appropriate email alias from the above table. Include as many details as possible, such as:

Get new phone numbers for Microsoft Teams

Send email to the appropriate email alias from the above table. Include as many details as possible, such as:

Additional resources

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Emergency calling terms and conditions