PSTN Service Desk contact information
To contact the PSTN Service Desk team, send email to the appropriate alias listed in the following table.
| I want to transfer/port existing numbers | I want to order new numbers for |
|---|---|
| Inside the United States or Canada, email us at ptn@microsoft.com | Belgium, France, Germany, Great Britain, Ireland, Netherlands, Spain, Sweden, Switzerland, email us at ptneu@microsoft.com |
| Outside the United States or Canada, email us at ptneu@microsoft.com | Rest of the World, email us at gcstnmsd@microsoft.com |
| Due to a large spike in incoming requests, the North America porting team is backlogged. We are working to clear this backlog on a FIFO (First In, First Out) basis, and as a result our response to new requests will be delayed. | Due to a large spike in incoming requests, the EU porting team is backlogged. We are working to clear this backlog on a FIFO (First In, First Out) basis, and as a result our response to new requests will be delayed. |
Note
North America responses might be delayed because of a large increase in incoming requests. The backlog is being cleared out on a FIFO (First In, First Out) basis.
Transfer or port your existing phone numbers to Microsoft Teams
Send email to the appropriate email alias from the above table. Include as many details as possible, such as:
- Your Organization ID (Tenant ID) or currently active Microsoft domains.
- The types of phone numbers that you need assistance with; such as user, service toll, or service toll-free.
- Other important details based on your request.
Get new phone numbers for Microsoft Teams
Send email to the appropriate email alias from the above table. Include as many details as possible, such as:
- Your Organization ID (Tenant ID) or currently active Microsoft domains.
- The types of phone numbers that you need assistance with; such as user, service toll, or service toll-free.
- The number of phone numbers that you need, and the area code(s), or country or region, from which you want the new phone numbers to originate.
Additional resources
- For assistance that's related to numbers setup/configuration, licenses, fees, or billing, see Support Contact for Business Products - Admin Help.
- For information about the calling plans that are available in your country or region, see Countries and region availability for Audio Conferencing and Calling Plans.
- For information that can help you select the appropriate type(s) of phone numbers for your organization, see Different kinds of phone numbers used for Calling Plans.
- For information about how to set up phone numbers for your organization, see Support Contact for Business Products - Admin Help.
Related topics
Different kinds of phone numbers used for Calling Plans