PSTN Service Desk Contact
The PSTN Service Desk team currently has three email addresses for support, which are presented in the following table:
| I want to transfer/port existing numbers.. | I want to order new numbers for.. |
|---|---|
| Inside the United States or Canada, email us at ptn@microsoft.com | Belgium, France, Germany, Great Britain, Ireland, Netherlands, Spain, Sweden, Switzerland, email us at ptneu@microsoft.com |
| Outside the United States or Canada, email us at ptneu@microsoft.com | Rest of the World, email us at gcstnmsd@microsoft.com |
| Due to a large spike in incoming requests, the North America porting team is backlogged. We are working to clear this backlog on a FIFO (First In, First Out) basis, and as a result our response to new requests will be delayed. |
If you need assistance transferring/porting your existing phone numbers to Microsoft Teams, please include as many details as possible:
- Your Organization ID (Tenant ID) or currently active Microsoft domains.
- What types of phone numbers you need assistance with (user, service toll, or service toll-free).
- Other important details based on your request.
If you need assistance acquiring new phone numbers for Microsoft Teams, please include as many details as possible:
- Your Organization ID (Tenant ID) or currently active Microsoft domains.
- What types of phone numbers you need assistance with (user, service toll, or service toll-free).
- How many you require and the area code(s)/country/region from which you would like new phone numbers from.
If you need assistance on anything related to numbers setup, configuration, licenses/fees/billing, please reach out to the Support Contact for Business Products - Admin Help page and our Technical Team will be happy to assist you.
Additional resources
- To see if and which Calling Plans are available in your country or region, read: Countries and region availability for Audio Conferencing and Calling Plans
- To assist you on choosing the correct type of phone numbers, read: Different kinds of phone numbers used for Calling Plans.
- To get assistance setting up phone numbers for your organization, read: Support Contact for Business Products - Admin Help.
Related topics
Different kinds of phone numbers used for Calling Plans