PSTN Service Desk Contact

The PSTN Service Desk team currently has three email addresses for support, which are presented in the following table:

I want to transfer/port existing numbers.. I want to order new numbers for..
Inside the United States or Canada, email us at ptn@microsoft.com Belgium, France, Germany, Great Britain, Ireland, Netherlands, Spain, Sweden, Switzerland, email us at ptneu@microsoft.com
Outside the United States or Canada, email us at ptneu@microsoft.com Rest of the World, email us at gcstnmsd@microsoft.com
Due to a large spike in incoming requests, the North America porting team is backlogged. We are working to clear this backlog on a FIFO (First In, First Out) basis, and as a result our response to new requests will be delayed.

If you need assistance transferring/porting your existing phone numbers to Microsoft Teams, please include as many details as possible:

If you need assistance acquiring new phone numbers for Microsoft Teams, please include as many details as possible:

If you need assistance on anything related to numbers setup, configuration, licenses/fees/billing, please reach out to the Support Contact for Business Products - Admin Help page and our Technical Team will be happy to assist you.

Additional resources

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Emergency calling terms and conditions