Phone number management for Canada

Use this table to find information on getting and managing phone numbers in Canada for Microsoft Teams.

For more information, see Manage phone numbers for your organization.

What you want to do? Do these steps and download the correct forms
Get new user and service phone numbers that aren't listed in the Microsoft Teams admin center.
Download one of these forms:
New phone number request for Canada (v.5.0) (en-ca)
New phone number request for Canada (v.5.0) (fr-ca)

Fill it out and contact the TNS Service Desk for instructions.
Get phone numbers transferred to us.
Download one of these forms:
Letter of Authorization (LOA) for Canada (user and service numbers) (v.3.2) (en-ca)
Letter of Authorization (LOA) for Canada (user and service numbers) (v.1.0) (fr-ca)
Letter of Authorization (LOA) for Canada (toll free numbers) (v.3.2) (en-ca)
Letter of Authorization (LOA) for Canada (toll free numbers) (v.1.1) (fr-ca)

Note: If you're trying to get more than 999 subscriber or user phone numbers, you'll need to fill out a Letter of Authorization (LOA) and send it to us. See Transfer phone numbers to Teams for more information.

Fill it out and contact the TNS Service Desk for instructions.
Change a user's number to a service number.
Contact TNS Service Desk for instructions for your PIN and the list of user numbers you want to convert to service numbers. To set up a PIN, go here.
Transfer numbers from one Microsoft 365 or Office 365 to another.
contact the TNS Service Desk for instructions regarding the list of user (subscriber) phone numbers you want to transfer along with the PIN of the source organization where you want to transfer the numbers from. To set up a PIN, go here.
Make directory service updates to call queue or auto attendant numbers To add or change call queue or auto attendant numbers, contact the TNS Service Desk for instructions.

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Emergency calling terms and conditions

Emergency Calling disclaimer label