Phone number management for the United States

Use this table to find information on getting and managing phone numbers in the United States (including Puerto Rico) for Microsoft Teams.

For more information, see Manage phone numbers for your organization.

What you want to do? Do these steps and download the correct forms
Get new user or service phone numbers that aren't listed in the Microsoft Teams admin center.
Download this form.
New phone number request for the United States (v.5.0) (en-us)

Fill it out and send it to us.
Get phone numbers transferred to us.
Download one of these forms:
Letter of Authorization (LOA) for the United States (user and service numbers) (v.3.3)(en-us)
Letter of Authorization (LOA) for the United States (toll free numbers) (v.3.3)(en-us)

Note If you are trying to get more than 999 subscriber or user phone numbers, you will need to fill out a Letter of Authorization (LOA) and send it to us. See Transfer phone numbers to Teams for more information.

Fill it out and send it to us.
Change a user's number to a service number or a service number to a user's number
Send us your PIN and the list of numbers you want to convert. To set up a PIN, see here.
Transfer numbers from one Microsoft 365 or Office 365 to another.
Send us the list of user (subscriber) phone numbers you want to transfer along with the PIN of the source organization where you want to transfer the numbers from. To set up a PIN, see here.
Make directory service updates to call queue or auto attendant numbers To add or change call queue or auto attendant numbers, contact the PSTN service desk.

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Emergency calling terms and conditions

Emergency Calling disclaimer label