Manage voice routing policies for Direct Routing

If you've deployed Phone System Direct Routing in your organization, you use voice routing policies to allow Teams and Skype for Business Online users to receive and make phone calls to the Public Switched Telephone Network (PSTN) using your on-premises telephony infrastructure.

A voice routing policy is a container for PSTN usage records. You create and manage voice routing policies by going to Voice > Voice routing policies in the Microsoft Teams admin center or by using Windows PowerShell.

You can use the global (Org-wide default) policy or create and assign custom policies. Users will automatically get the global policy unless you create and assign a custom policy. Keep in mind that you can edit the settings in the global policy but you can't rename or delete it.

It's important to know that assigning a voice routing policy to a user doesn't enable them to make PSTN calls in Teams. You'll also need to enable the user for Phone System Direct Routing and complete other configuration steps. To learn more, see Configure Direct Routing.

Create a custom voice routing policy

Using the Microsoft Teams admin center

  1. In the left navigation of the Microsoft Teams admin center, go to Voice > Voice routing policies, and then click Add.
    Screenshot of the Add voice routing policy page in the Microsoft Teams admin center .
  2. Enter a name and description for the policy.
  3. Under PSTN usage records, click Add PSTN usage, and then select the records that you want to add. If you need to create a new PSTN usage record, click Add.
  4. If you added multiple PSTN usage records, arrange them in the order that you want.
  5. When you're done, click Apply.
  6. Click Save.

Using PowerShell

See New-CsOnlineVoiceRoutingPolicy.

Edit a voice routing policy

Using the Microsoft Teams admin center

You can edit the global policy or any custom policies that you create.

  1. In the left navigation of the Microsoft Teams admin center, go to Voice > Voice routing policies.
  2. Select the policy by clicking to the left of the policy name, and then click Edit.
  3. Click Add/remove PSTN usage records, make the changes that you want, and then click Save.

Using PowerShell

See Set-CsOnlineVoiceRoutingPolicy.

Assign a custom voice routing policy to users

You can assign a policy directly to users, either individually or at scale through a batch assignment (if supported for the policy type), or to a group that the users are members of (if supported for the policy type).

To learn about the different ways that you can assign policies to users, see Assign policies to your users in Teams.

See also Grant-CsOnlineVoiceRoutingPolicy.

Teams PowerShell overview

Configure voice routing for Direct Routing

Enable Location-Based Routing for Direct Routing

Assign policies to your users in Teams