Setting your coexistence and upgrade settings

Important

The Microsoft Teams admin center is gradually replacing the Skype for Business admin center, and we're migrating Teams settings to it from the Microsoft 365 admin center. If a setting has been migrated, you'll see a notification and then be directed to the setting's location in the Teams admin center. For more information, see Manage Teams during the transition to the Teams admin center.

When you upgrade your Skype for Business users to use Teams, you have several options to help you make it a seamless process for your users. You have the option to make coexistence and upgrade settings for all of the users in your organization at once, or you can make settings changes for a single or set of users in your organization. Note that older versions of Skype for Business clients may not honor these settings. For more information about Skype for Business client versions, go to the Skype for Business downloads and updates page.

You can get a better understanding of the types of modes that are available to you by reading Understand Microsoft Teams and Skype for Business coexistence and interoperability or Coexistence with Skype for Business.

Important

Having the option to upgrade doesn’t necessarily mean your organization is ready for this change. For the best user experience, confirm that Teams meets your collaboration and communication requirements, make sure that your network is ready to support Teams, and implement your user readiness plan before upgrading users to Teams.

Set upgrade options for all users in your organization

An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

  1. In the left navigation, go to Org-wide settings > Teams upgrade.

  2. At the top of the Teams upgrade page, make the following changes if they will work for you.

    • Set the Coexistence mode.
      • Islands - Use this setting if you want users to be able to use both Skype for Business and Teams simultaneously.
      • Skype for Business only - Use this setting if you want your users to only use Skype for Business.
      • Teams only (in preview for some organizations) - Use this setting if you want your users to use only Teams. Note that even with this setting, users can still join meetings hosted in Skype for Business.
    • Set Notify Skype for Business users that Teams is available for upgrade. If you turn this on, it will tell the Skype for Business users that they will soon be upgraded to the Teams app.
    • Set the Preferred app for users to join Skype for Business meetings. This setting determines which app is used for joining Skype for Business meetings and is honored regardless of the value of coexistence mode.
      • Skype Meetings app
      • Skype for Business with limited features
    • Set whether to Download the Teams app in the background for Skype for Business users. This setting silently downloads the Teams app for users running Skype for Business on Windows. It is honored only if coexistence mode for the user is Teams only or if notifications of pending upgrade are enabled in Skype for Business.
  3. Click Save after you make your changes.

Set upgrade options for a single user in your organization

An icon showing the Microsoft Teams logo Using the Microsoft Teams admin center

  1. In the left navigation, go to Users, and then select the user from the list.
  2. On the Account tab for the user, under Teams upgrade, click Edit.
  3. You can set the Coexistence mode. Choose from the following options:
    • Use Org-wide settings - Use this setting if you want the user to use the settings in the Org-wide settings.
    • Islands - Use this setting if you want the user to be able to use both Skype for Business and Teams.
    • Skype for Business only - Use this setting if you want the user to use Skype for Business.
    • Teams only - Use this setting if you want the user to use only Teams. The user will still be able to join Skype for Business meetings.
  4. If you select any Coexistence mode other than Use Org-wide settings, you have the option to enable notifications in the user's Skype for Business app that upgrade to Teams is coming soon. You can enable this notification for the user by turning on the Notify the Skype for Business user option.
  5. Click Save after you make your changes.

Plan the journey

Understand the coexistence and upgrade journey for Skype for Business and Teams

Migration and interoperability guidance for organizations using Teams together with Skype for Business