Teams starts with a white screen

• Applies to:

  Microsoft Teams

Symptoms

When you use a Unix symlink or map a drive to C:\users, a white screen appears when the Teams app starts.

Cause

When you use an installation script to install Microsoft Teams to Program Files instead of the default location, the client won't automatically update when a new version is available. This is an expected limitation of Teams if the installation location is changed by a custom script.

Resolution

Make sure that you install the application in the default location: user\Appdata. If the mapping must exist, use the web version of Microsoft Teams instead.

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