Understand how to upgrade from Skype for Business to Microsoft Teams

This tutorial is an introduction to the Skype for Business to Microsoft Teams upgrade journey and our end-to-end upgrade success framework. This tutorial will quickly orient you to the recommended upgrade paths and resources available to support you in your journey, whether you’re just getting started with planning, already running Teams alongside Skype for Business, or ready to upgrade to Teams.


This tutorial includes links to existing content to help connect you with the latest, most up-to-date information. For an optimal learning experience, follow the links to learn and apply. If a link is labeled as “additional information,” you can consider it optional.

This training is for you if you're:

  • An IT pro responsible for planning, deploying, or managing Skype for Business.
  • Responsible for planning user change management within your organization.
  • Interested in understanding how to approach a successful upgrade from Skype for Business to Teams for your organization.

We’ll go into detail about how these two products come together and explain what steps you can take today to prepare an existing Skype for Business environment for Teams.

We’ll discuss the framework to help you plan and execute your upgrade, with an overview of the key activities to drive an optimal experience across technical and user readiness.

The key objectives of this tutorial are:

  • Explore the upgrade paths available to help you plan your upgrade.
  • Learn the critical steps required to prepare for and implement your upgrade.
  • Identify deep guidance, templates, and resources available to help you in your journey.
  • Share next steps to get started using our guidance.


Microsoft Teams is evolving on a regular basis—new features and functionality are added frequently. Please monitor the following resources to stay up-to-date:

If you have any questions or feedback about this training, please post in the comments section at the bottom of the “Next steps” page of this tutorial.

To give us product feedback about Teams, such as ideas for new features, please visit UserVoice.