"An error has occurred" message when you load an Access web app in Internet Explorer


Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.


When you try to load a Microsoft Access web app in Internet Explorer, the app may not load completely, and then you receive an "Error has occurred. Sorry, something went wrong. Please try again later" error message.

An error has occurred


The "TECHNICAL DETAILS" section of the error does not show a value for the Correlation ID.


Internet Explorer imposes a time-out limit for the server to return data through the ReceiveTimeout registry key. The value that's specified for this time-out may have been changed to a value that's less than what's needed for the server to respond to the Access app request.


To resolve this issue, follow the steps in the "More Information" section of the following article to increase the time-out setting to 5 minutes or to another value of your choice:

KB 181050: Internet Explorer "connection timed out" error when server does not respond