Description of troubleshooting corruption in an Office Access 2003 database

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Original KB number:   824271

Note

  • This article applies only to a Microsoft Access database (.mdb and .accdb).
  • Novice: Requires knowledge of the user interface on single-user computers.
  • For more information, see Compact and repair a database.

In a Microsoft Office Access 2003 database, corruption in your database may occur for a number of reasons. This article contains a list of references that may help you to resolve corruption in your database.

Troubleshooting and preventing database corruption

The following Knowledge Base article contains the troubleshooting steps that Support Professionals follow when they try to recover a corrupted database.

For additional information about troubleshooting and about repairing an Access database, see the following article:

How to troubleshoot and repair a damaged Access 2002 or later database

Data recovery

After you complete reading the troubleshooting articles that are listed earlier in this article, even if you still cannot recover your database, your data may be recoverable. There are a number of third-party companies that specialize in data recovery.

The following companies are known to specialize in data recovery. You may be able to find additional companies that specialize in this area by searching the Internet.

For additional information, visit the Action Front Data Recovery Labs Web site:

http://www.actionfront.com/

For additional information, visit the PK Solutions Web site:

http://www.pksolutions.com/

For additional information, visit the OfficeRecovery.com Web site:

http://www.officerecovery.com/access/index.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Technical support from Microsoft Support Professionals

Microsoft Support professionals can help you walk through the steps that are included in the referenced articles. Although Support Professionals can help you troubleshoot your database, Microsoft cannot guarantee that an Access database can be recovered or that data can be recovered during this process. Because a Support Professional will be working with your database, support of this nature is considered Advisory Services level support.

Contacting Advisory Services

Microsoft Advisory Services is an hourly fee-based, consultative support option that provides proactive support beyond your break-fix product maintenance needs. This is a remote, phone-based support option that includes working with the same technician for assistance with issues like product migration, code review, or new program development. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

For information on Microsoft Advisory Services, refer to this Microsoft Web site: Support for business.