"Microsoft Office cannot verify the license for this product" error when you start an Office app

Symptoms

When you start a Microsoft Office 2016 or Office 2013 application, such as Outlook, Word, Excel, or PowerPoint, you may receive the following error message:

Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel.

Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel.

Cause

The Office application is running in compatibility mode for a different operating system.

Resolution

To fix this issue, follow these steps to stop running the application in compatibility mode:

  1. Exit the Office application that triggers this error.

  2. Locate your Office application, depending on your installation type of Outlook and bitness of Windows and Outlook:

    • MSI-Based installation type:

      <disk drive>\Program Files\Microsoft Office\Office1x

      <disk drive>\Program Files(x86)\Microsoft Office\Office1x

    • Click-to-Run installation type:

      <disk drive>\Program Files\Microsoft Office\root\Office1x

      <disk drive>\Program Files(x86)\Microsoft Office\root\Office1x

    Note The 1x placeholder represents your version of Office (16 = Office 2016, 15 = Office 2013)

  3. Right-click the Office application that triggers the error, and then click Properties.

  4. If the **Compatibility **tab is available, click it, and then follow these steps. If the **Compatibility **tab does not exist, go to step 5.

    1. On the Compatibilitytab, clear the Run this program in compatibility mode foroption.
    2. Click Change settings for all users.
    3. On the Compatibility for all userstab, clear the Run this program in compatibility mode for option.
    4. Click OKtwo times.
  5. If the **Compatibility **tab does not exist, click Cancel on the application Properties page to close it, and then follow these steps:

    1. Right-click Outlook.exe, and then select Troubleshoot compatibility.
    2. Select Troubleshoot Program.
    3. Clear all options, and then click Next.
    4. Select the No, I am done investigating the problem option, and then click Next.
    5. Click Close.

More Information

For more information, see Outlook is unable to start in Windows 7 or 8 .