"This file can't be previewed" error in Word, Excel, or PowerPoint
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
When you try to preview a document in the Preview pane, you receive an error message that resembles the following:
"This file can't be previewed because of an error in Microsoft Word previewer."
To work around this issue, preview the document in Windows Explorer or in a different Microsoft Office program. For example, preview a Microsoft Word document in Microsoft Excel or Microsoft PowerPoint.
For more information about this issue, consider the following scenario:
- You start one of the programs that are listed in the "Applies To Products" section.
- You click the Microsoft Office Button or the File tab, and then you then click Open.
- In the Open dialog box, you click Show the preview pane.
- You select a document to preview.
In this scenario, a preview of the document is not displayed. Additionally, you receive an error message in the Preview pane that resembles the following:
"This file can't be previewed because of an error in the Microsoft Word previewer."
This issue occurs because you must open another instance of the program to preview the document.