"This feature has been disabled by your Administrator" when Microsoft 365 activates Skype for Business

• Applies to:

  Microsoft 365 Apps for enterprise

Symptoms

When you try to install Microsoft Skype for Business as a stand-alone application from a Microsoft Microsoft 365 Apps for enterprise suite, you receive one of the following error messages:

Error message 1

This feature has been disabled by your Administrator.

Error message 2

We are unable to connect right now. Please check your network and try again later.

Resolution

Note

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To work around this issue, check whether there is a value for the UseOnlineContent registry entry that is described in Overview of identity, authentication, and authorization in Office 2013. If the entry exists, the value must be set to 2. To do this, follow these steps:

1. Click Start, click Run.

2. Type regedit, and then press Enter.

3. Locate and then click the following registry subkey:

   HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet

   Note

   If the UseOnlineContent registry entry exists in this path, you can skip steps 4 and 5.

4. On the Edit menu, point to New, and then click DWORD Value.

5. Type UseOnlineContent, and then press Enter.

6. Right-click UseOnlineContent, and then click Modify.

7. In the Value data box, type 2, and then click OK.

8. Exit Registry Editor.