Let users reset their own passwords in Office 365

I forgot the username or password for the account I use with Office.
This article is for people who set password policy for a business, school, or nonprofit.
If you're a user looking to reset or change your password, see I forgot the username or password for the account I use with Office.

Getting crushed with people asking you to reset their passwords? As the Office 365 admin, you can let people use the self-service password reset tool so you don't have to reset passwords for them. Less work for you!

Here are a few things you need to know:

  • You get self-service password reset for cloud users free with any Office 365 business, education, or nonprofit paid plan. It doesn't work with Office 365 trial.

  • It uses Azure. You'll automatically get this feature in Azure for free when you do these steps. It won't cost you anything to turn on self-service password reset if you don't use other Azure features.

  • If you're using an on-premises Active Directory, the above two points don't apply. Rather, you can set this up but it requires a paid subscription to Azure AD Premium.

Let people reset their own passwords in Office 365

These steps turn on self-service password reset for everyone in your business.

  1. Go to the Go to the Office 365 admin center..
  1. Choose Settings > Security & privacy.

  2. Choose the link for the Azure AD admin center. You'll get Azure for free!

    Choose the link to go to the Azure admin center.

  3. Choose Users and groups > Password reset.

    Choose Users and groups

  4. On the Properties page, choose All to enable it for everyone in your business, and then choose Save.

    Choose All

  5. When your users sign in to Office 365, they will be prompted to enter additional contact information that will help them reset their password in the future.

Need help with the steps in this topic? We’ve got you covered. Make an appointment at your local Microsoft Store with an Answer Desk expert to help resolve your issue.

Go to the Microsoft Stores page and choose your location to schedule an appointment.

Set the password expiration policy for your organization

Set an individual user's password to never expire