Create DNS records at name.com for Office 365

Check the Domains FAQ if you don't find what you're looking for.

If name.com is your DNS hosting provider, follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on.

After you add these records at name.com, your domain will be set up to work with Office 365 services.

To learn about webhosting and DNS for websites with Office 365, see Use a public website with Office 365.

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note

This record is used only to verify that you own your domain; it doesn't affect anything else. You can delete it later, if you like.

  1. To get started, go to your domains page at name.com by using this link. You'll be prompted to log in first.

    Name-BP-Configure-1-1

  2. Under My Domains, choose the name of the domain that you want to modify.

    Name-BP-Configure-1-2

  3. In the Details column, choose ** DNS Records **.

    Name-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the values from the following table.

    (Select the Type value from the drop-down list.)

    Type
    Host
    Answer
    TTL
    TXT
    (Leave this field empty.)
    MS=ms XXXXXXXX
    Note: This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365. How do I find this?
    Use the default value (300).

    Name-BP-Verify-1-1

  5. Choose Add Record.

    Name-BP-Verify-1-2

  6. Wait a few minutes before you continue, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Choose Setup > Domains.

  2. On the Domains page, choose the domain that you are verifying.

    Domain name selected in Office 365 Admin Center

  3. On the Setup page, choose Start setup.

    Start setup

  4. On the Verify domain page, choose Verify.

    Verify

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add an MX record so email for your domain will come to Office 365

  1. To get started, go to your domains page at name.com by using this link. You'll be prompted to log in first.

    Name-BP-Configure-1-1

  2. Under My Domains, choose the name of the domain that you want to modify.

    Name-BP-Configure-1-2

  3. In the Details column, choose ** DNS Records **.

    Name-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the values from the following table.

    (Select the Type value from the drop-down list.)

    Type Host Answer TTL Prio
    MX
    (Leave this field empty.)
    <domain-key> .mail.protection.outlook.com
    Note: Get your <domain-key> from your Office 365 portal account. How do I find this?
    Use the default value (300).
    0
    For more information about priority, see What is MX priority?

    Name-BP-Configure-2-1

  5. Choose Add Record.

    Name-BP-Configure-2-2

  6. If there are any other MX records, delete each of them by using the following two-step procedure:

    For each other MX record, choose Delete in the Actions column.

    Name-BP-Configure-2-3

    To confirm each deletion, choose Delete in the Actions column again.

    Name-BP-Configure-2-4

    Repeat this two-step procedure until you have deleted each of the other MX records.

Add the CNAME records that are required for Office 365

  1. To get started, go to your domains page at name.com by using this link. You'll be prompted to log in first.

    Name-BP-Configure-1-1

  2. Under My Domains, choose the name of the domain that you want to modify.

    Name-BP-Configure-1-2

  3. In the Details column, choose ** DNS Records **.

    Name-BP-Configure-1-3

  4. Add the first CNAME record.

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Select the Type value from the drop-down list.)

    Type Host Answer TTL
    CNAME
    autodiscover
    autodiscover.outlook.com
    Use the default value (300).
    CNAME
    sip
    sipdir.online.lync.com
    Use the default value (300).
    CNAME
    lyncdiscover
    webdir.online.lync.com
    Use the default value (300).
    CNAME
    msoid
    clientconfig.microsoftonline-p.net
    Use the default value (300).
    CNAME
    enterpriseregistration
    enterpriseregistration.windows.net
    Use the default value (300).
    CNAME
    enterpriseenrollment
    enterpriseenrollment-s.manage.microsoft.com
    Use the default value (300).

    Name-BP-Configure-3-1

  5. Choose Add Record to add the first record.

    Name-BP-Configure-3-2

  6. Add the second CNAME record.

    Use the values from the second row of the table above, and then choose Add Record to add the second record.

    Add the remaining records in the same way, using the values from the third, fourth, fifth, and sixth rows of the table.

Add a TXT record for SPF to help prevent email spam

Important

You cannot have more than one TXT record for SPF for a domain. If your domain has more than one SPF record, you'll get email errors, as well as delivery and spam classification issues. If you already have an SPF record for your domain, don't create a new one for Office 365. Instead, add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values.

  1. To get started, go to your domains page at name.com by using this link. You'll be prompted to log in first.

    Name-BP-Configure-1-1

  2. Under My Domains, choose the name of the domain that you want to modify.

    Name-BP-Configure-1-2

  3. In the Details column, choose ** DNS Records **.

    Name-BP-Configure-1-3

  4. In the boxes for the new record, type or copy and paste the values from the following table.

    (Select the Type value from the drop-down list.)

    Type Host Answer TTL
    TXT
    (Leave this field empty.)
    v=spf1 include:spf.protection.outlook.com -all
    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.
    Use the default value (300).

    Name-BP-Configure-4-1

  5. Choose Add Record.

    Name-BP-Configure-4-2

Add the two SRV records that are required for Office 365

  1. To get started, go to your domains page at name.com by using this link. You'll be prompted to log in first.

    Name-BP-Configure-1-1

  2. Under My Domains, choose the name of the domain that you want to modify.

    Name-BP-Configure-1-2

  3. In the Details column, choose ** DNS Records **.

    Name-BP-Configure-1-3

  4. Add the first SRV record:

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Select the Type value from the drop-down list.)

    Type Service Weight TTL Prio Protocol Port Target
    SRV sip 1 Use the default value (300). 100 tls 443 sipdir.online.lync.com
    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.
    SRV sipfederationtls 1 Use the default value (300). 100 tcp 5061 sipfed.online.lync.com
    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.

    Name-BP-Configure-5-1

  5. Choose Add Record.

    Name-BP-Configure-5-2

  6. Add the second SRV record:

Use the values from the next row of the table above, and then choose Add Record to add the second record.

Note

Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you're having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.