Remove a license from a shared mailbox

Shared mailboxes don't need a license unless the mailbox has over 50GB of data. Follow these instructions to remove a license from a shared mailbox so that you can either assign it to a user or return the license so that you aren't paying for a license you don't need.

Remove the license

Tip

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Use the new admin center to remove the license

The new admin center is available to all Microsoft 365 admins. You can opt in by selecting the Try the new admin center toggle located at the top of the Home page. For more information, see About the new Microsoft 365 admin center.

  1. In the admin center, go to the Users > Active users page.

    Note

    You need to remove the license from the Active users page. You can't remove the license from the Shared mailbox page because licenses are user settings.

  2. Select the shared mailbox.

  3. One the Licenses and Apps tab, expand Licenses and uncheck the box for the license you want to remove.

  4. Select Save changes.

  5. When you return to the Active users page, the status of the shared mailbox will be Unlicensed.

  6. You're still paying for the license. To stop paying for it, remove the license from your subscription.

Use the old admin center to remove the license

  1. In the admin center, go to the Users > Active users page.

  2. Select the shared mailbox, and then select Edit next to Product licenses.

  3. One the Product licenses page, set the toggle to Off for the license you want to remove.

  4. Select Save.

  5. When you return to the Active users page, the status of the shared mailbox will be Unlicensed.

  6. You're still paying for the license. To stop paying for it, remove the license from your subscription.

  1. In the admin center, go to the Users > Active users page.

Note

You need to remove the license from the Active users page. You can't remove the license from the Shared mailbox page because licenses are user settings.

  1. Select the shared mailbox, and then select Edit next to Product licenses.

  2. One the Product licenses page, set the toggle to Off for the license you want to remove.

  3. Select Save.

  4. When you return to the Active users page, the status of the shared mailbox will be Unlicensed.

  5. You're still paying for the license. To stop paying for it, remove the license from your subscription.

  1. In the admin center, go to the Users > Active users page.

Note

You need to remove the license from the Active users page. You can't remove the license from the Shared mailbox page because licenses are user settings.

  1. Select the shared mailbox, and then select Edit next to Product licenses.

  2. One the Product licenses page, set the toggle to Off for the license you want to remove.

  3. Select Save.

  4. When you return to the Active users page, the status of the shared mailbox will be Unlicensed.

  5. You're still paying for the license. To stop paying for it, remove the license from your subscription.