Top billing questions for Office 365 for business

Have questions about your billing statement? Here are the answers to the top billing questions.

If you can't find an answer to your question, or you have a problem with your bill, please contact support for assistance.

If you need help interpreting the charges you see on your bill or understanding the terms used, see Understand your invoice for Office 365 for business.

If you need help interpreting the charges you see on your bill or understanding the terms used, see Understand your invoice for Office 365 for business.

I have a question about my bill. How can I get help?

Billing support is provided in English, Monday - Friday, from 6 AM to 5 PM Pacific Time (UTC-8), and from 5 AM to 9 PM in Australia (UTC+8).

  • In the United States, call 1 (800) 865-9408.

  • In Australia, call 1 (800) 197-503.

  • In Canada, call 1 (800) 865-9408.

  • In the United Kingdom, call 0 (800) 032-6417.

For more contact phone numbers by country or region, see Contact support for business products.

Billing support is provided in German and English, Monday - Friday, from 9 AM to 5 PM Berlin (UTC+1).

  • In Germany, call 0800 589 2330.

For more contact phone numbers by country or region, Contact support for business products.

For questions about Office 365 operated by 21Vianet, Contact support for business products.

How do I update my credit card or bank account information?

See Add, update, or remove a credit card or bank account in Office 365 for business.

Note

Paying by bank account is not available in some countries or regions.

How do I update my credit card or bank account information?

See Add, update, or remove a credit card or bank account in Office 365 for business.

Note

Paying by bank account is not available in some countries or regions.

Can I change the method I use to pay for my subscription?

Yes. See Change your payment method for Office 365 for business.

Can I change how frequently I pay for my subscription?

Yes, but you'll need to call support for assistance.

Can I get a copy of my billing statement sent via email?

Yes. To get your billing statement as an email attachment, use the following steps:

  1. In the Office 365 admin center, go to the Billing notifications page, or choose Billing > Billing notifications.

  2. Under Do you want to receive the billing statement as an email attachment?, switch the toggle to On.

    You can stop receiving the billing statement emails at any time by switching the toggle to Off.

Can I get a copy of my billing statement sent via email?

Yes. To get your billing statement as an email attachment, use the following steps:

  1. In the Office 365 admin center, go to the Billing notifications page, or choose Billing > Billing notifications.

  2. Under Do you want to receive the billing statement as an email attachment?, switch the toggle to On.

    You can stop receiving the billing statement emails at any time by switching the toggle to Off.

How do I cancel a subscription?

There are two ways to cancel paid or trial subscriptions: You can cancel online, or cancel by calling support. To learn more about which method you can use, depending on your circumstances, see Cancel your subscription.

How do I see my current order balance?

The total that is displayed on the Bills page is the invoice balance - the total as of the invoice date. In the screenshot below, the invoice balance is $68.44. To see your current order balance, choose View details on your most recent order.

The Bills page showing the current account balance for an order.

What taxes will I be charged?

See What tax will I be charged for Office 365? to find out what tax you're charged, depending on your country or region.

What taxes will I be charged?

See What tax will I be charged for Office 365? to find out what tax you're charged, depending on your country or region.

How do I apply for tax exempt status?

You can Apply for tax exempt status for Office 365 for business by providing the proper documentation to Support.

How do I apply for tax exempt status?

You can Apply for tax exempt status for Office 365 for business by providing the proper documentation to Support.

How do I view and print my bill?

  1. On the Bills page, choose a month and a year, and then choose Show.

    Screen shot of the Invoice section of the Bill Details page in the Office 365 Admin Center.

  2. To print or save a PDF copy of the bill, choose View invoice (.pdf), and then print the PDF.

Why don't I see any bills?

If you have only trial subscriptions or if you used a prepaid product key that you bought at a retail store or from an Office 365 partner, you won't have any bills.