Add, update, or remove a credit card or bank account in Office 365 for business

You must be a Global Admin or a Billing Admin to do the tasks described in this article.

Not an admin? Contact your IT administrator for help. Who has admin permissions in my business?

For Office 365 Home, or Personal, see Change the payment method or credit card linked to your Microsoft account.

Note

Paying by using a bank account is not available in some countries or regions.

You must use a credit card issued from the same country as your tenant.

Add a new credit card or bank account

  1. In the admin center, go to the Billing > Bills & payments page.

  2. On the Payment methods tab, select Add a payment method.

  3. In the Add a payment method pane, pick a payment method from the drop-down menu.

  4. Enter the information for the new credit card or bank account, and then select Add.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, then choose New credit card or New bank account.

    The drop-down menu showing the New credit card and New bank account options.

  4. Enter the information for the new credit card or bank account, then select Submit.

    Note

    The new credit card or bank account will only be used for the Office 365 subscription you chose in step 2. If you have other subscriptions that you want to use the new credit card or bank account for, follow the steps in this article to change the credit card or bank account used to pay for each subscription.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, then choose New credit card or New bank account.

    The drop-down menu showing the New credit card and New bank account options.

  4. Enter the information for the new credit card or bank account, then select Submit.

    Note

    The new credit card or bank account will only be used for the Office 365 subscription you chose in step 2. If you have other subscriptions that you want to use the new credit card or bank account for, follow the steps in this article to change the credit card or bank account used to pay for each subscription.

Update an existing credit card or bank account

Note

You can't change the number on an existing credit card or bank account. If for some reason the credit card or bank account number has changed, add it as a new credit card or bank account, pick it as the payment option for your subscription, then remove the existing credit card or bank account. You must use a credit card issued from the same country as your tenant.

  1. In the admin center, go to the Billing > Bills & payments page.

  2. On the Payment methods tab, next to the payment method you want to update, select the More menu (3 dots), and then select Edit payment method.

    Note

    If another admin purchased the subscription, you won't be able to update the credit card or bank account information for it. If the credit card is about to expire and the other administrator isn't able to update it, you can prevent service interruption by adding a different credit card or new bank account for the subscription.

  3. Update your credit card or bank account information (name on the credit card or bank account, billing address, security code, or expiration date) as needed, and then select Save.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you bought with the credit card bank account that you want to update, then select Update payment details.

    Note

    If another admin purchased the subscription, you won't be able to update the credit card or bank account information for it. If the credit card is about to expire and the other administrator isn't able to update it, you can prevent service interruption by adding a different credit card or new bank account for the subscription.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, choose the credit card or bank account that you want to update, then select Edit details.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Update your credit card or bank account information (name on the credit card or bank account, billing address. phone number, or expiration date) as needed, then select Submit.

  5. A confirmation message should appear. If it doesn't, see Troubleshooting credit cards and bank accounts.

    Screenshot showing the confirmation message: "Your payment method was successfully updated."

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you bought with the credit card bank account that you want to update, then select Update payment details.

    Note

    If another admin purchased the subscription, you won't be able to update the credit card or bank account information for it. If the credit card is about to expire and the other administrator isn't able to update it, you can prevent service interruption by adding a different credit card or new bank account for the subscription.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, choose the credit card or bank account that you want to update, then select Edit details.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Update your credit card or bank account information (name on the credit card or bank account, billing address. phone number, or expiration date) as needed, then select Submit.

  5. A confirmation message should appear. If it doesn't, see Troubleshooting credit cards and bank accounts.

    Screenshot showing the confirmation message: "Your payment method was successfully updated."

Remove a credit card or bank account

Note

You can remove a credit card or bank account, as long as you don't have an outstanding balance on the credit card or bank account, and you're not using it to pay for an active subscription. To remove an active payment method, add a new card number or bank account, change your subscription to that payment method, and then delete the old credit card or bank account.

  1. In the admin center, go to the Billing > Bills & payments page.

  2. On the Payment methods tab, select the name of the credit card or bank account you want to delete.

  3. At the bottom of the Payment method details pane, select Delete.

    Note

    You won't be able to remove a credit card or bank account if it's currently being used to pay for a subscription.

  4. In the Delete payment method pane, select Delete.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick any subscription, then select Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, choose the credit card or bank account that you want to delete, then select Remove.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Select Remove again to delete the credit card or bank account.

    Screenshot showing the Remove and Cancel buttons.

    Note

    You won't be able to remove a credit card or bank account if it's currently being used to pay for a subscription. If you try, you'll get a message that looks like this: The error message that appears if you try to remove a credit card or bank account that is currently used to pay for an active subscription.
    To remove the credit card or bank account, select Back and follow the steps in this article to change the credit card or bank account that you're using to pay for the subscription. Then try removing the credit card or bank account again.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick any subscription, then select Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, choose the credit card or bank account that you want to delete, then select Remove.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Select Remove again to delete the credit card or bank account.

    Screenshot showing the Remove and Cancel buttons.

    Note

    You won't be able to remove a credit card or bank account if it's currently being used to pay for a subscription. If you try, you'll get a message that looks like this: The error message that appears if you try to remove a credit card or bank account that is currently used to pay for an active subscription.
    To remove the credit card or bank account, select Back and follow the steps in this article to change the credit card or bank account that you're using to pay for the subscription. Then try removing the credit card or bank account again.

Change the credit card or bank account that you're using to pay for a subscription

Note

If you only have one payment method, you must add a new credit card or bank account to your subscription before you can change to a different method.

  1. In the admin center, go to the Billing > Bills & payments page.

  2. On the Payment methods tab, next to the payment method you want to update, select the More menu (3 dots), and then select Change subscriptions.

  3. In the Change payment method pane, select a new payment method from the list, and then choose Change.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription that you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, then choose the credit card or bank account that you want to use.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Select Submit. If the credit card or bank account that you want to use isn't listed yet, pick New credit card or New bank account to add it.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription that you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page, showing the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, then choose the credit card or bank account that you want to use.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Select Submit. If the credit card or bank account that you want to use isn't listed yet, pick New credit card or New bank account to add it.

Troubleshooting credit cards and bank accounts

Issue Troubleshooting steps
I get an error message that says "The browser is currently set to block cookies."
Set your browser to allow third-party cookies and try again.
My credit card was declined.
If you pay by credit card, and your credit card is declined, you'll receive an email letting you know that we were unable to process the payment. Double-check that the credit card details - card number, expiration date, name on the credit card, and address, including city, state, and ZIP code - appear exactly as they do on the credit card and your credit card statement. You can update your credit card information and immediately submit the payment by using the Pay now feature. For more information, see What if my credit card was declined and my payment is past due?.

If you continue to see the "declined" message, contact your bank. It's possible that your credit card isn't active—for example, if you recently received the credit card in the mail with an updated expiration date, you may still need to activate it. Your bank can also tell you if your credit card is not approved for online, international, or recurring transactions.
I need to update a credit card or bank account number.
You can't change the number on an existing credit card or bank account. If for some reason your credit card or bank account number has changed, add the new card number or bank account, change your subscription to that payment method, and then delete the old credit card or bank account.
I only have one credit card or bank account on my account and I want to remove it.
If you only have one credit card or bank account, you'll get an error message when you try to remove it. To fix this, make sure that you're using a different payment method to pay for all of your subscriptions, then try removing the credit card or bank account again.
I can't add my credit card or bank account.
If you have trouble entering your credit card or bank account information, you can contact support.

Change your payment method

Change your billing addresses

Cancel your subscription