Add, update, or remove your payment methods

You can purchase products and services from Microsoft with a credit or debit card, or bank account. You can enter your payment information on the Payment methods page, or when you make a purchase.

You can only manage payment methods that you've added.

Note

The option to pay with a bank account is not available in some countries or regions.

You must use a credit card issued from the same country as your tenant.

Add a payment method

  1. In the admin center, go to the Billing > Bills & payments > Payment methods page.
  2. Select Add a payment method.
  3. On the Payment methods page, pick a payment method from the drop-down menu.
  4. Enter the information for the new card or bank account, then select Save.

Update an existing payment method

You can't change the number on an existing card or bank account. If the card or bank account number has changed, add it as a new payment method. Next, pick it as the payment option for your subscription, then remove the existing card or bank account. You must use a card issued from the same country as your tenant.

  1. In the admin center, go to the Billing > Bills & payments > Payment methods page.
  2. On the Payment methods page, pick the card or bank account to update.
  3. To change the card or bank account information, select Edit payment details.
  4. Update your payment method information (name on the card or bank account, billing address, phone number, or expiration date), then select Save > Done.

Change a payment method

You can change the payment method that is used to pay for a single subscription. You can also move all subscriptions from one payment method to another.

Change the payment method used for a single subscription

  1. In the admin center, go to the Billing > Products & services page.
  2. Select the subscription that you want to pay for with the new card or bank account. Under Billing, next to the payment method, select Edit.
  3. Next to your existing payment method, select Change.
  4. From the drop-down menu, select an alternate payment method, or choose to add a payment method.
  5. If you add a payment method, enter the card or account details, then select Save.
  6. Verify that the selected payment method is correct, then select Save.

Change the payment method used for multiple subscriptions

  1. In the admin center, go to the Billing > Bills & payments > Payment methods page.
  2. Next to the payment method you want to change, select the More menu (three dots), and then select Change subscriptions.
  3. The Change payment method pane lists existing subscriptions that use that payment method.
  4. From the Select payment method drop-down, select a different payment method, then select Save.

Remove a payment method

You can only remove a credit or debit card or bank account from your list of payment methods if it’s not attached to a subscription. This applies to all subscriptions, whatever their status. Add a payment method for the subscription, then remove the old one from that subscription. If the payment method is associated with a billing profile, change the payment method used for the billing profile, and then remove the payment method.

Delete a payment method

If your payment method isn't associated with any subscriptions, you can immediately delete it.

  1. In the admin center, go to the Billing > Bills & payments > Payment methods page.
  2. Select the card or bank account to delete.
  3. At the bottom of the Payment method details pane, select Delete.

Add an alternate payment method used to pay for subscriptions

If your payment method is associated with any subscriptions and you don't have an alternate payment method on file, first add a payment method. Next, change the payment method used to pay for the subscriptions. Then you can delete the payment method.

  1. In the admin center, go to the Billing > Bills & payments > Payment methods page.
  2. Hover over the card or bank account, then select the delete icon.
  3. The Delete payment method pane lists existing subscriptions that use that payment method.
  4. Select Add a payment method.
  5. Select the type of payment method you want to add, enter the account information, then select Add.
  6. Select the new payment method from the drop-down list, then select Change.

    Warning

    This will move all subscriptions to the new payment method.

  7. Select Delete.

Change the payment method used to pay for subscriptions

If your payment method is associated with any subscriptions, and you have at least one alternate payment method on file, first change the payment method used to pay for the subscriptions. Then you can delete the payment method.

  1. In the admin center, go to the Billing > Bills & payments > Payment methods page.
  2. Hover over the card or bank account, then select the delete icon.
  3. The Delete payment method pane lists existing subscriptions that use that payment method.
  4. Select Change payment method.
  5. Select an alternate payment method from the drop-down list, then select Change.

    Warning

    This will move all subscriptions to the alternate payment method.

  6. Select Delete.

Change the payment method for a billing profile

If your payment method is associated with a billing profile and isn't also used to directly pay for other subscriptions, first change the payment method associated with it. Then you can delete the payment method.

  1. In the admin center, go to the Billing > Bills & payments > Billing profiles page.
  2. Select the billing profile you want to update.
  3. On the billing profile details page, under Payment method, select Edit.
  4. If you add an alternate payment method, select Add a payment method. Enter your account information, then select Add.
  5. From the Select a payment method drop-down, select a different payment method, then select Save.
  6. Follow the steps in Delete a payment method.

Change the payment method used for both a billing profile and subscriptions

If your payment method is associated with a billing profile and is also used to directly pay for any subscriptions, first change the payment method associated with the billing profile. Next, change the payment method used to pay for the subscriptions. Then you can delete the payment method.

  1. Follow steps 1 through 5 in Change the payment method for a billing profile.
  2. If you have no alternate payment method, follow the steps in Add an alternate payment method used to pay for subscriptions.
  3. If you already have other payment methods available, follow the steps in Change a payment method.

Troubleshoot payment methods

Issue Troubleshooting steps
I get an error message that says, "The browser is currently set to block cookies."
Set your browser to allow third-party cookies and try again.
My credit or debit card was declined.
If you pay by credit or debit card, and your card is declined, you receive an email that says Microsoft was unable to process the payment. Double-check that the card details — card number, expiration date, name on the card, and address, including city, state, and ZIP code — appear exactly as they do on the card and your statement. You can update your card information and immediately submit the payment by using the Settle balance link in the Billing section of the subscription details page. For more information, see What if my credit card was declined and my payment is past due?.

If you continue to see the "declined" message, contact your bank. It's possible that your card isn't active. If you recently received the card in the mail with an updated expiration date, make sure it's activated. Your bank can also tell you whether your card isn't approved for online, international, or recurring transactions.
I want to update a card or bank account number.
You can't change the number on an existing card or bank account. If your card or bank account number has changed, add another card number or bank account. Next, move any active subscriptions from the old card or account to the new one. Then delete the old card or account. For more information, see Add a payment method or Change a payment method.
I only have one card or bank account on my account and I want to remove it.
If you only have one card or bank account, you see an error message when you try to remove it. To fix the error, make sure that you're using a different payment method to pay for all your subscriptions, then try removing the card or bank account again.
I can't add my card or bank account.
If you have trouble entering your card or bank account information, you can contact support.

You must be a Global Admin or a Billing Admin to do the tasks described in this article.

Not an admin? Contact your IT administrator for help. Who has admin permissions in my business?

For Office 365 Home, or Personal, see Change the payment method or credit card linked to your Microsoft account.

Note

The option to pay with a bank account is not available in some countries or regions.

You must use a credit card issued from the same country as your tenant.

Add a credit card or bank account

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, then select New credit card or New bank account.

    The drop-down menu that shows the New credit card and New bank account options.

  4. Enter the information for the new credit card or bank account, then select Submit.

    Note

    The new credit card or bank account will only be used for the Office 365 subscription you chose in step 2. If you have other subscriptions that you want to use the new credit card or bank account for, follow the steps in this article to change the credit card or bank account used to pay for each subscription.

Add a credit card or bank account

You must be a Global Admin or a Billing Admin to do the tasks described in this article.

Not an admin? Contact your IT administrator for help. Who has admin permissions in my business?

For Office 365 Home, or Personal, see Change the payment method or credit card linked to your Microsoft account.

Note

The option to pay with a bank account is not available in some countries or regions.

You must use a credit card issued from the same country as your tenant.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method, then select New credit card or New bank account.

    The drop-down menu that shows the New credit card and New bank account options.

  4. Enter the information for the new credit card or bank account, then select Submit.

    Note

    The new credit card or bank account will only be used for the Office 365 subscription you chose in step 2. If you have other subscriptions that you want to use the new credit card or bank account for, follow the steps in this article to change the credit card or bank account used to pay for each subscription.

Update an existing credit card or bank account

Note

You can't change the number on an existing credit card or bank account. If the credit card or bank account number has changed, add it as a new credit card or bank account. Next, pick it as the payment option for your subscription, then remove the existing credit card or bank account. You must use a credit card issued from the same country as your tenant.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you bought with the credit card bank account that you want to update, then select Update payment details.

    Note

    If another admin purchased the subscription, you won't be able to update the credit card or bank account information for it. If the credit card is about to expire and the other administrator isn't able to update it, you can prevent service interruption if you add a different credit card or new bank account for the subscription.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method. Select the credit card or bank account that you want to update, then select Edit details.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Update your credit card or bank account information (name on the credit card or bank account, billing address. phone number, or expiration date) as needed, then select Submit.

  5. A confirmation message appears. If it doesn't, see Troubleshooting credit cards and bank accounts.

    The confirmation message: "Your payment method was successfully updated."

Update an existing credit card or bank account

Note

You can't change the number on an existing credit card or bank account. If the credit card or bank account number has changed, add it as a new credit card or bank account. Nexxt, pick it as the payment option for your subscription, then remove the existing credit card or bank account. You must use a credit card issued from the same country as your tenant.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription you bought with the credit card bank account that you want to update, then select Update payment details.

    Note

    If another admin purchased the subscription, you won't be able to update the credit card or bank account information for it. If the credit card is about to expire and the other administrator isn't able to update it, you can prevent service interruption if you add a different credit card or new bank account for the subscription.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method. Select the credit card or bank account that you want to update, then select Edit details.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Update your credit card or bank account information (name on the credit card or bank account, billing address. phone number, or expiration date) as needed, then select Submit.

  5. A confirmation message appears. If it doesn't, see Troubleshooting credit cards and bank accounts.

    The confirmation message: "Your payment method was successfully updated."

Remove a credit card or bank account

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick any subscription, then select Update payment details.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method.

  4. Select the credit card or bank account, then select Remove.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  5. Select Remove again to delete the credit card or bank account.

    The Remove and Cancel buttons.

    Note

    You won't be able to remove a credit card or bank account if it's currently used to pay for a subscription. If you try, you see a message like this: The error message that appears if you try to remove a payment method currently used to pay for an active subscription.
    To remove the credit card or bank account, select Back and follow the steps in this article to change the credit card or bank account that you use to pay for the subscription. Then try removing the credit card or bank account again.

Remove a credit card or bank account

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick any subscription, then select Update payment details.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method.

  4. Select the credit card or bank account, then select Remove.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  5. Select Remove again to delete the credit card or bank account.

    The Remove and Cancel buttons.

    Note

    You won't be able to remove a credit card or bank account if it's currently used to pay for a subscription. If you try, you see a message like this: The error message that appears if you try to remove a payment method currently used to pay for an active subscription.
    To remove the credit card or bank account, select Back and follow the steps in this article to change the credit card or bank account that you use to pay for the subscription. Then try removing the credit card or bank account again.

Change the credit card or bank account used to pay for a subscription

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription that you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method and select the credit card or bank account that you want to use.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Select Submit. If the credit card or bank account that you want to use isn't listed yet, pick New credit card or New bank account to add it.

Change the credit card or bank account used to pay for a subscription

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Pick the subscription that you want to pay for with the new credit card or bank account, then select Update payment details.

    The Payment method section of the Subscription page that shows the Update payment details link.

  3. Select the drop-down arrow under Add or select a payment method and select the credit card or bank account that you want to use.

    The Update payment details pane when a subscription is paid for by credit card or bank account.

  4. Select Submit. If the credit card or bank account that you want to use isn't listed yet, pick New credit card or New bank account to add it.

Troubleshooting credit cards and bank accounts

Issue Troubleshooting steps
I get an error message that says "The browser is currently set to block cookies."
Set your browser to allow third-party cookies and try again.
My credit card was declined.
If you pay by credit card, and your credit card is declined, you receive an email that we were unable to process the payment. Verify that the credit card details (card number, expiration date, name on the credit card, and address, including city, state, and ZIP code) appear exactly as they do on the credit card and your credit card statement. You can update your credit card information and immediately submit the payment by using the Pay now feature. For more information, see What if my credit card was declined and my payment is past due?.

If you continue to see the "declined" message, contact your bank. It's possible that your credit card isn't active. If you recently received the credit card in the mail with an updated expiration date, make sure it's activated. Your bank can also tell you whether your credit card isn't approved for online, international, or recurring transactions.
I want to update a credit card or bank account number.
You can't change the number on an existing credit card or bank account. If your credit card or bank account number has changed, add a new credit card or bank account, change your subscription to that card or bank account, and then delete the old credit card or bank account.
I only have one credit card or bank account on my account and I want to remove it.
If you only have one credit card or bank account, you see an error message when you try to remove it. To fix error, make sure that you're using a different payment method to pay for all of your subscriptions, then try removing the credit card or bank account again.
I can't add my credit card or bank account.
If you have trouble entering your credit card or bank account information, you can contact support.

Troubleshooting credit cards and bank accounts

Issue Troubleshooting steps
I get an error message that says "The browser is currently set to block cookies."
Set your browser to allow third-party cookies and try again.
My credit card was declined.
If you pay by credit card, and your credit card is declined, you receive an email that we were unable to process the payment. Verify that the credit card details (card number, expiration date, name on the credit card, and address, including city, state, and ZIP code) appear exactly as they do on the credit card and your credit card statement. You can update your credit card information and immediately submit the payment by using the Pay now feature. For more information, see What if my credit card was declined and my payment is past due?.

If you continue to see the "declined" message, contact your bank. It's possible that your credit card isn't active. If you recently received the credit card in the mail with an updated expiration date, make sure it's activated. Your bank can also tell you whether your credit card isn't approved for online, international, or recurring transactions.
I want to update a credit card or bank account number.
You can't change the number on an existing credit card or bank account. If your credit card or bank account number has changed, add a new credit card or bank account, change your subscription to that the credit card or bank account, and then delete the old credit card or bank account.
I only have one credit card or bank account on my account and I want to remove it.
If you only have one credit card or bank account, you see an error message when you try to remove it. To fix error, make sure that you're using a different payment method to pay for all of your subscriptions, then try removing the credit card or bank account again.
I can't add my credit card or bank account.
If you have trouble entering your credit card or bank account information, you can contact support.

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