Change your payment method for Office 365 for business

Tip

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When you buy Office 365 for business, you choose to pay by credit card or bank account, pay by invoice, or pay by using a prepaid product key. You can switch between paying by credit card or bank account and paying by invoice at any time during your subscription. If you paid using a prepaid product key, you can choose to switch over to paying by credit card or bank account, or to paying by invoice after your licensing period has ended. After you switch payment methods, your users will continue to have the same license assignments as before.

Important

Paying by using a bank account is not available in Japan.

Just want to change your credit card or bank account information? See Add, update, or remove a credit card or bank account in Office 365 for business.

What if I have an outstanding balance?

If you're moving from invoice to credit card or bank account, your existing invoice charges won't be transferred to your credit card or bank account, so be sure to pay any outstanding invoice balance by wire transfer. In some regions, you can also pay your outstanding balance by check. See your invoice for more information about paying your outstanding balance.

If you're moving from credit card or bank account to invoice, any outstanding balance will be transferred to your next invoice.

Note

If you pay by credit card, and your credit card is declined, you'll receive an email letting you know that we were unable to process the payment. You can update your credit card information and immediately submit the payment by using the Pay now button on the Subscriptions page. For more information, see What if my credit card was declined and my payment is past due?

When you buy Office 365 for business, you choose to pay by credit card or bank account, pay by invoice, or pay by using a prepaid product key. You can switch between paying by credit card or bank account and paying by invoice at any time during your subscription. If you paid using a prepaid product key, you can choose to switch over to paying by credit card or bank account, or to paying by invoice after your licensing period has ended.

Note

After you switch payment methods, your users will continue to have the same license assignments as before.

Want to change your payment frequency? If you want to change how frequently you pay for your subscription, either from annual to monthly or monthly to annual, you'll need to call Office 365 support for help.

Just want to change your credit card or bank account information? See Add, update, or remove a credit card or bank account in Office 365 for business.

What if I have an outstanding balance?

If you're moving from invoice to credit card or bank account, your existing invoice charges won't be transferred to your credit card or bank account, so be sure to pay any outstanding invoice balance by wire transfer. In some regions, you can also pay your outstanding balance by check. See your invoice for more information about paying your outstanding balance.

If you're moving from credit card or bank account to invoice, any outstanding balance will be transferred to your next invoice.

Note

If you pay by credit card, and your credit card is declined, you'll receive an email letting you know that we were unable to process the payment. You can update your credit card information and immediately submit the payment by using the Pay now button on the Subscriptions page. For more information, see What if my credit card was declined and my payment is past due?

Change from invoice to credit card or bank account

Tip

The following steps apply to individual subscriptions only. If you have multiple subscriptions in your organization, complete these steps for each subscription that you want to change.

When you change from paying by invoice to paying by credit card or bank account, we automatically create a new subscription for you, move your users to the new subscription, and then disable your old subscription. Don't worry, your users won't see a disruption in service and all of their information will be available through the new subscription.

Important

You cannot use the admin center (preview) to change from invoice to credit card or bank account.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to change. In the Payment details section, choose Change payment details.

  3. In the Change payment details pane, choose Change your payment method.

  4. In the Change your payment method dialog box, choose Continue.

  5. On the How does this look? page, you can optionally increase the number of users licenses that you want for this subscription. To continue, choose Next.

  6. Some subscriptions have the option to choose a monthly or annual commitment. If you see a choice to pay by the year or by the month on the How do you want to pay? page, choose how frequently you want to pay.

  7. In the Payment method list, choose either Existing card, New credit card, or New bank account.

  8. If you chose the New credit card or New bank account option in step 9, fill out the rest of your payment information.

  9. When you're done filling out the form, choose Place order.

When you return to the Subscriptions page, you will see the old subscription marked Disabled and the new one marked Active. You can let the old subscription expire.

Change from invoice to credit card or bank account

Tip

The following steps apply to individual subscriptions only. If you have multiple subscriptions in your organization, complete these steps for each subscription that you want to change.

When you change from paying by invoice to paying by credit card or bank account, we automatically create a new subscription for you, move your users to the new subscription, and then disable your old subscription. Don't worry, your users won't see a disruption in service and all of their information will be available through the new subscription.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to change. In the Payment details section, choose Change payment details.

  3. In the Change payment details pane, choose Change your payment method.

  4. In the Change your payment method dialog box, choose Continue.

  5. On the How does this look? page, you can optionally increase the number of users licenses that you want for this subscription. To continue, choose Next.

  6. Some subscriptions have the option to choose a monthly or annual commitment. If you see a choice to pay by the year or by the month on the How do you want to pay? page, choose how frequently you want to pay.

  7. In the Payment method list, choose either Existing card, New credit card, or New bank account.

  8. If you chose the New credit card or New bank account option in step 9, fill out the rest of your payment information.

  9. When you're done filling out the form, choose Place order.

When you return to the Subscriptions page, you will see the old subscription marked Disabled and the new one marked Active. You can let the old subscription expire.

Change from credit card or bank account to invoice

Note

The option to pay by invoice is only available if your subscription costs over a certain amount (which varies by service location). A credit check might be required for larger invoice payments. To learn more, see Pay for your Office 365 for business subscription.

Important

You cannot use the admin center (preview) to change from credit card or bank account to invoice.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to change. In the Payment method section, choose Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by credit card.

  3. In the Change payment details pane, choose Change your payment method.

    Tip

    If the Change your payment method link isn't displayed, it means that switching from credit card or bank account to invoice isn't available for the subscription because the subscription doesn't meet the minimum cost amount for billing by invoice. The minimum cost amount required to be billed by invoice varies by geographic location.

  4. In the Change your payment method dialog box, choose Continue.

  5. Choose OK to return to the admin center.

Change from credit card or bank account to invoice

Note

The option to pay by invoice is only available if your subscription costs over a certain amount (which varies by service location). A credit check might be required for larger invoice payments. To learn more, see Pay for your Office 365 for business subscription.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to change. In the Payment method section, choose Change payment details.

  3. In the Change payment details pane, choose Change your payment method.

    Tip

    If the Change your payment method link isn't displayed, it means that switching from credit card or bank account to invoice isn't available for the subscription because the subscription doesn't meet the minimum cost amount for billing by invoice. The minimum cost amount required to be billed by invoice varies by geographic location.

  4. In the Change your payment method dialog box, choose Continue.

  5. Choose OK to return to the admin center.

Verify which payment method is configured

You can use the following steps at any time to verify the payment method that's configured for a subscription.

Use the admin center (preview) to verify which payment method is configured

The preview is available to all Microsoft 365 admins, you can opt in by selecting Try the preview toggle located at the top of the Home page. For more information, see About Microsoft 365 admin center preview.

  1. In the admin center, go to the Billing> Products & services page.

  2. Find the subscription that you want to verify. The payment method that's configured for the subscription appears in the Billing section.

Use the old admin center to verify which payment method is configured

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to verify. The payment method that's configured for the subscription appears under Payment method.

Verify which payment method is configured

You can use the following steps at any time to verify the payment method that's configured for a subscription.

  1. In the admin center, go to the Billing> Subscriptions page.

  2. Find the subscription that you want to verify. The payment method that's configured for the subscription appears under Payment method.

Change your payment frequency

Important

You cannot use the old admin center to change your payment frequency. If you want to change how frequently you pay for your subscription, either from annual to monthly or monthly to annual, you'll need to select the Try the preview toggle located at the top of the Home page, or call Office 365 support for help.

The preview is available to all Microsoft 365 admins, you can opt in by selecting Try the preview toggle located at the top of the Home page. For more information, see About Microsoft 365 admin center preview.

  1. In the admin center, go to the Billing> Products & services page.

  2. Find the subscription that you want to change. In the Billing section, next to either Billed monthly or Billed annually, choose Edit.

  3. Choose the option for how often you want to be billed, then choose Change.

When you purchase Office 365 operated by 21Vianet in China, you choose either to pay by invoice, or by online payment using Alipay or China UnionPay. You can change your payment method later by calling support and going through the purchasing process again.

Note

If your subscription costs under a certain amount of money (this amount varies by service location), the invoice payment method is not available as an option. If your subscription costs over a certain amount of money, you will have the option to pay by invoice. A credit check may be required for larger invoice payments.

  1. Call the 21Vianet support team.

  2. Wait while the support agent puts your subscription in a "canceled - reduced functionality" or "expired" state. Don't worry, your users will still be able to use their services during this time.

  3. While on the phone with the service agent, purchase a new subscription and, during checkout, choose the payment method you want to switch to.

After you complete these steps, your payment method will be changed and your users will continue to have the same license assignments as before.