Change your billing addresses for Office 365 for business

Your bill or invoice contains three addresses:

  • Sold-To Address Your company name and address, as shown in your organization profile.

  • Bill-To address The address of your billing department, usually the same as the Sold-To address.

  • Service Usage Address The address where the service is being used, usually the same as the Sold-To address. If your organization has remote users or multiple offices, use the address where the majority of your users are located.

In most cases, these addresses are the same. If you need to change one or more of the addresses, you can do that. You can also provide an alternate email address to receive billing notifications, and change the alternate email address for other admins.

To learn more about your bill or invoice, see View your bill or invoice and Understand your invoice.

To learn more about your bill or invoice, see View your bill or invoice and Understand your invoice.

If you're using Office 365 operated by 21Vianet in China, see View your bill or get Fapiaos for Office 365 operated by 21Vianet.

Change your Sold-To address

To change the Sold-To address, see Change your organization's address, technical contact email, and other information.

Change your Bill-To address

  1. In the Admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    If you're using Office 365 Germany, go to this Subscriptions page.

    If you're using Office 365 operated by 21Vianet, go to this Subscriptions page.

  2. Select the subscription you want to change, then choose Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by credit card.

  3. Credit card and bank account customers: On the Change payment details page, choose the credit card or bank account that you want to update, choose Edit details, update your billing address, then choose Submit

    Note

    The ability to pay by bank account isn't available in some countries or regions.

    The change payment details pane when you pay by credit card or bank account.

    Invoice customers: On the Change payment details page, update your billing address, then choose Submit.

    Note

    The ability to pay an invoice by check isn't available in some countries or regions.

    Screen shot of the Change payment details pane.

  1. In the Admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    If you're using Office 365 Germany, go to this Subscriptions page.

    If you're using Office 365 operated by 21Vianet, go to this Subscriptions page.

  2. Select the subscription you want to change, then choose Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by credit card.

  3. Credit card and bank account customers: On the Change payment details page, choose the credit card or bank account that you want to update, choose Edit details, update your billing address, then choose Submit.

    The change payment details pane when you pay by credit card or bank account.

    Invoice customers: On the Change payment details page, update your billing address, then choose Submit.

    Screen shot of the Change payment details pane.

  1. In the Admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    If you're using Office 365 Germany, go to this Subscriptions page.

    If you're using Office 365 operated by 21Vianet, go to this Subscriptions page.

  2. Select the subscription you want to change, then choose Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by invoice.

  3. On the Change payment details page, update your billing address, and then choose Submit.

    You can Change your payment method for Office 365 operated by 21Vianet from Invoice to Online payment using Alipay or China UnionPay, or vice versa.

Change your service usage address

  1. In the Admin center, go to the Subscriptions page, or choose Billing > Subscriptions.

    If you're using Office 365 Germany, go to this Subscriptions page.

    If you're using Office 365 operated by 21Vianet, go to this Subscriptions page.

  2. Choose the subscription you want to change, choose More actions, then choose Edit service usage address.

    Close up of the More Actions menu.

  3. On the Edit your service usage address pane, update your address, then choose Submit.

Change the alternate email address your billing notifications are sent to

By default, your organization's billing notifications are sent to the Office 365 email address and the alternate email address of every global and billing admin in your organization. Each admin can change their alternate email address by updating their profile information.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the User icon, and choose View account.

    The user menu with the View account option selected.

  3. Choose Personal info.

    The My account menu with the Personal info option selected.

  4. In the Contact details box, choose Edit.

    The Contact details pane with a hand icon pointing to the Edit link.

  5. In the Alternate email box, type the alternate email address you want to use, then choose Save.

    The Contact details pane in edit mode.

Change the alternate email address for another admin

You can also change the alternate email address of other global and billing admins in your organization.

  1. In the Admin center, go to the Billing notifications page, or choose Billing > Billing notifications.

    If you're using Office 365 Germany, go to this Billing notifications page.

    If you're using Office 365 operated by 21Vianet, go to this Billing Notifications page.

  2. On the Billing notifications page, choose the admin you want to change.

  3. In the Edit user roles pane, type the alternate email address you want to use, then choose Save.

    The Edit User Roles pane where you can change user roles and change the alternative email address.