Change your billing addresses for Office 365 for business

Your bill or invoice contains three addresses:

  • Sold-To Address Your company name and address, as shown in your organization profile.

  • Bill-To address The address of your billing department, usually the same as the Sold-To address.

  • Service Usage Address The address where the service is being used, usually the same as the Sold-To address. If your organization has remote users or multiple offices, use the address where the majority of your users are located.

In most cases, these addresses are the same. If you need to change one or more of the addresses, you can do that. You can also provide an alternate email address to receive billing notifications, and change the alternate email address for other admins.

To learn more about your bill or invoice, see View your bill or invoice and Understand your invoice.

To learn more about your bill or invoice, see View your bill or invoice and Understand your invoice.

If you're using Office 365 operated by 21Vianet in China, see View your bill or get Fapiaos for Office 365 operated by 21Vianet.

Change your Sold-To address

  1. In the admin center, go to the Billing > Billing accounts page.

  2. select Edit billing account information.

  3. Update your organization information, then select Save.

Change your Bill-To address

Use the new admin center to change your Bill-To address

The new admin center is available to all Microsoft 365 admins. You can opt in by selecting the Try the new admin center toggle located at the top of the Home page. For more information, see About the new Microsoft 365 admin center.

  1. In the admin center, go to the Billing > Payment methods page.

  2. Select the credit card or bank account that you want to change.

  3. On the Payment method details page, select Edit.

  4. Update your billing address, then select Save > Done.

Use the old admin center to change your Bill-To address

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Select the subscription you want to change, then select Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by credit card.

  3. Credit card and bank account customers: On the Change payment details page, select the credit card or bank account that you want to update, select Edit details, update your billing address, then select Submit

    Note

    The ability to pay by bank account isn't available in some countries or regions.

    Invoice customers: On the Change payment details page, update your billing address, then select Submit.

    Note

    The ability to pay an invoice by check isn't available in some countries or regions.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Select the subscription you want to change, then select Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by credit card.

  3. Credit card and bank account customers: On the Change payment details page, select the credit card or bank account that you want to update, select Edit details, update your billing address, then select Submit.

    Note

    The ability to pay by bank account isn't available in some countries or regions.

    Invoice customers: On the Change payment details page, update your billing address, then select Submit.

    Note

    The ability to pay an invoice by check isn't available in some countries or regions.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Select the subscription you want to change, then select Change payment details.

    The Payment method section of a Subscription card for a subscription that pays by invoice.

  3. On the Change payment details page, update your billing address, and then select Submit.

    You can Change your payment method for Office 365 operated by 21Vianet from Invoice to Online payment using Alipay or China UnionPay, or vice versa.

Change your service usage address

Use the new admin center to change your service usage address

The new admin center is available to all Microsoft 365 admins. You can opt in by selecting the Try the new admin center toggle located at the top of the Home page. For more information, see About the new Microsoft 365 admin center.

  1. In the admin center, go to the Billing > Products & services page.

  2. Find the subscription you want to change. In the Settings & Actions section, select Edit service usage address.

  3. In the Edit your service usage address pane, update your address, then select Save.

Use the old admin center to change your service usage address

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Select the subscription you want to change, select More actions, then choose Edit service usage address.

    Close up of the More Actions menu.

  3. In the Edit your service usage address pane, update your address, then select Submit.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Select the subscription you want to change, select More actions, then choose Edit service usage address.

    Close up of the More Actions menu.

  3. In the Edit your service usage address pane, update your address, then select Submit.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. Select the subscription you want to change, select More actions, then choose Edit service usage address.

    Close up of the More Actions menu.

  3. In the Edit your service usage address pane, update your address, then select Submit.

Change the alternate email address your billing notifications are sent to

By default, your organization's billing notifications are sent to the Office 365 email address and the alternate email address of every global and billing admin in your organization. Each admin can change their alternate email address by updating their profile information.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the User icon, then select My account.

  3. Select Personal info.

  4. In the Contact details box, select Edit.

  5. In the Alternate email box, type the alternate email address you want to use, then select Save.

Change the alternate email address for another admin

You can also change the alternate email address of other global and billing admins in your organization.

  1. In the admin center, go to the Billing > Billing notifications page.

    If you're using Office 365 Germany, go to this Billing notifications page.

    If you're using Office 365 operated by 21Vianet, go to this Billing Notifications page.

  2. On the Billing notifications page, select the admin you want to change.

  3. In the Edit user roles pane, type the alternate email address you want to use, then select Save.