Reactivate your subscription

If your subscription expires, or was disabled by Microsoft, or if you cancelled it in the middle of a subscription term, you can reactivate it in the admin center.

Not an admin? Contact your administration to reactivate your subscription.

Use the admin center (preview) to reactivate your subscription

The preview is available to all Microsoft 365 admins, you can opt in by selecting Try the preview toggle located at the top of the Home page. For more information, see About Microsoft 365 admin center preview.

  1. In the admin center, go to the Billing > Products & services page.

  2. On the Products & services page, find the subscription that you want to reactivate. In the Billing section, choose Reactivate.

    If you don't see Reactivate as an available action, call Support to reactivate your subscription.

  3. Confirm your payment details. You can update your existing payment information here. When you're finished entering your payment method, choose Reactivate.

  • If your subscription was expired, then after you submit your payment details, your subscription returns to an active state, and the Next billing date extends by either one month or one year, depending on your current subscription commitment. If you pay by credit card or bank account, your credit card or bank account will be charged for the extension. If you pay by invoice, you'll see the extension reflected on your next invoice. To make sure that your subscription doesn't expire again, follow the steps to Turn Recurring billing on or off.

    Note

    The ability to pay by bank account isn't available in some countries or regions.

  • If your subscription was cancelled, or was disabled because a payment wasn't received, it returns to an active state, and your Next billing date stays the same.

Use the old admin center to reactivate your subscription

  1. In the admin center, go to the Billing > Subscriptions page.

    If you're using Office 365 Germany, go to this Subscriptions page.

    If you're using Office 365 operated by 21Vianet, go to this Subscriptions page.

  2. Find the subscription that you want to reactivate, then choose Reactivate.

    Close-up of a Subscription card that says Disabled and Reduced functionality with a Reactivate button.

    If you don't see Reactivate as an available action, call Support to reactivate your subscription.

  3. Enter your payment details. You can update your existing payment information here.

  • If your subscription was expired, then after you submit your payment details, your subscription returns to an active state, and the Next billing date extends by either one month or one year, depending on your current subscription commitment. If you pay by credit card or bank account, your credit card or bank account will be charged for the extension. If you pay by invoice, you'll see the extension reflected on your next invoice. To make sure that your subscription doesn't expire again, follow the steps to Turn Recurring billing on or off.

    Note

    The ability to pay by bank account isn't available in some countries or regions.

  • If your subscription was cancelled, or was disabled because a payment wasn't received, it returns to an active state, and your Next billing date stays the same.